CEL ignored appeal despite acknowledgement via email

goodsausages

Hi all,

I tried to search this forum for something of this nature but returned no results. I will therefore start a new thread (but please let me know if there actually is a relevant thread that I have missed).

I received a PCN early September and I used a template on this forum (saying it fails the test of large lettering etc). I received acknowledgment from the CE appeals email almost straightaway.

I went on holiday for 18 days from 11th Oct and when I came back today, saw a letter from CE saying I have now missed by first payment deadline and I have 14 days to pay before proceeding in debt collection/court action. According to the letter, it is issued on the 9th October.

My question is then do I tell them I have received this, and they have ignored my previous appeal and that they did not reply within 28 days as they said (21 days according to our appeals template), hence this whole case is void? Or is there a better course of action to take right now, as the new 14 days window has passed as I was away?

Thanks

Umkomaas

You immediately complain to the BPA and DVLA that CEL has commenced recovery action while your initial appeal has not been determined and ask them to investigate and provide you with a POPLA code.

You will need to quote from the BPA Code of Practice (read it), the link to which is below:

http://www.britishparking.co.uk/write/Documents/AOS_Code_of_Practice_October_2015_update_V6..pdf

Complaints to the BPA and DVLA can be emailed to:

steve.c@britishparking.co.uk

and DVLA:

david.dunford@dvla.gsi.gov.uk

CEL seem to be well out of control at the moment.

goodsausages

Thanks! I used article 22.4, 22.6, and 22.9 as examples of how they violated the codes of conduct and asked them investigate, and included my initial appeal in the email and showed them CEL's acknowledgement of receipt. I have also informed CEL appeals I have complained to BPA and DVLA because of their violation and asked them to close off this PCN.

I wonder if CEL will ignore this also.

goodsausages

Hi there, the BPA investigated and it seems that it may have worked. But I received two letters today from CEL one saying it was cancelled and the other were court documents. Should I ring up to confirm cancellation or are they going to "uncancel" it? Anyone had experience of this?

Thanks in advance

beamerguy

goodsausages wrote: »

Hi there, the BPA investigated and it seems that it may have worked. But I received two letters today from CEL one saying it was cancelled and the other were court documents. Should I ring up to confirm cancellation or are they going to "uncancel" it? Anyone had experience of this?

Thanks in advance

We could comment about the total incompetence of CEL,
we could say a lot about CEL but their rubbish is clearly
shown on this forum and the Parking Prankster

You now have a letter saying it was cancelled, that's
the key one you need because if these idiots take it
court, you show the judge the cancellation letter
and claim your costs. It's slam dunk for you:)

Why tell them, let them screw it up for themselves.
as they are currently doing elsewhere

Is this a real court claim or just a threat. ???
If its real then you need to defend and go to court
and let a judge give CEL the dressing down which is overdue

Umkomaas

They are, as I said, out of control.

What ‘court documents’ have you received? Please be more specific. Once we can be sure of what you’ve received, I think you’re going to have to fire off another complaint to the BPA and the DVLA.

goodsausages

Hi Thansk for the quick reply. I misread and It's a letter before action and they racked the penalty up to £140. They attached draft particulars of claim and the parkingeye court case.

Does it matter that they sent a cancellation of fine letter which is hand signed?

Redx

ignore the LBA

keep all paperwork handy

come back if you receive an MCOL from Northampton CCBC though

pappa_golf

the BPA have told them to cancel , they are not happy and simply cancelled then fired in again ,

back to the BPA , you have still not been given a POPLa code , and they are continuing action whilst an appeal is in place

CEL are taking the $%i$ out of the BPA , I for see a move of IAS very soon

perhaps they have already handed in a months notice?

beamerguy

goodsausages wrote: »

Hi Thansk for the quick reply. I misread and It's a letter before action and they racked the penalty up to £140. They attached draft particulars of claim and the parkingeye court case.

Does it matter that they sent a cancellation of fine letter which is hand signed?

HA !! you are dealing with a company who need Physiatric help urgently.
YOU HAVE A CANCELLATION LETTER and that's it.

They can do you no damage, but you, can DO damage
and that's with the BPA and DVLA to get them banned

goodsausages

Thank you for the quick reply guys - really appreciate your help throughout!! Interesting replies so two options I guess:
1. Ignore and use my documents including the cancellation to win the court case if they're stupid enough to go through with it (assuming it's gonna be 100% win rate with this cancellation)

2. Complain to BPA and DVLA again outlining what happened and bring up the relevant BPA codes

Question is Which one ��