Returning faulty goods with no receipt

Mercedes55

I bought a new electric toothbrush from Boots about 3wks ago to replace one that was no longer holding it's charge like it used to. The new one was actually worse than my old one, after 3 days it needed recharging so I took it back to Boots today to get a refund as I assumed it was probably faulty.

I had thrown the receipt away which was stupid of me, but I printed off my Bank Statement to show the staff in Boots the details of the transaction. They told me they no longer accept anything other than the actual receipt, even for faulty goods. They did exchange the item, but I always thought proof of purchase was not necessarily the store receipt? They said it's now company policy

DoaM

Company policy cannot override legal rights. All you need is proof of purchase ... whilst a receipt is ideal it's not the only valid proof. (In fact issuing a receipt on purchase is not even legally required except to a VAT-registered business on request).

[Deleted User]

Mercedes55 wrote: »

I had thrown the receipt away which was stupid of me, but I printed off my Bank Statement to show the staff in Boots the details of the transaction. They told me they no longer accept anything other than the actual receipt, even for faulty goods. They did exchange the item, but I always thought proof of purchase was not necessarily the store receipt?

Company policy does not trump the letter of the Law of course.
Sounds like the member of staff was mis-informed. I'm guessing he/she was mixing up an unsuitable refund/exchange with a faulty one.

Regardless, it's always advisable to keep receipts for electrical goods since this will mean the least amount of hassle if you have to return it.