Turbo Failure Just Out of Warranty

LUHG1878

Thanks for all the responses, very much appreciated!

I asked the Nissan technician when he gave me the news whether this was a common issue, and he said it was not. I've had a look through the forums and they seem to confirm that this is not a common problem with the Qashqai, I could only find a couple of examples.

There does seem to be a general consensus however that Nissan are pretty good at dealing with cases where failures occur just out of warrant, so hopefully that will be the case here.

vikingaero

Most modern cars have an oil pump or water pump to circulate coolant after engine switch off. But there is no harm in exercising mechanical sympathy and not switching the engine off until you have gathered your mobile/wallet/kids/handbag etc.

When the turbo went on my MINI I went to an independent MINI specialist

loskie

not at all the goods have to be fit for purpose, so with the limited miles covered in 3yrs and full service one would reasonably expect the turbo to last much longer

Warwick_Hunt

loskie wrote: »

not at all the goods have to be fit for purpose, so with the limited miles covered in 3yrs and full service one would reasonably expect the turbo to last much longer

Yes, but as the cars over six months old it would be down to the owner to prove there's an inherent fault with the turbo.

System

loskie wrote: »

Tarambor's advice is poor, the onus is on the supplier to PROVE the fault was not there at purchase.

Sorry but under the Consumer Rights Act if a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time of delivery.

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

rob7475

OP, if you haven't done so already, you need to contact Nissan UK. They are more likely to offer a gesture of goodwill if you contact them rather than the dealer.

LUHG1878

The dealership called me back this morning to say that Nissan had agreed to cover 100% of the cost of the new part, but I would be liable for the labour.

I'm pleased that I don't need to fork out for a £1200 part, but I really don't want to pay anything at all.

So, I called Nissan to make a complaint, they logged my details and I was assigned to a Case Manager.

The Case Manager called me this evening to get some further details, some background on the vehicle etc. She was sympathetic and said she would do what she could to get an additional contribution from Nissan. She sounded genuine, so i'm hoping for some good news tomorrow afternoon when she calls back. (here's hoping!!)

LUHG1878

Thanks to everyone for the comments and advice.

Just in case anyone is interested in the outcome...

Nissan originally agreed to the garage/dealership request to cover the part under goodwill, but not the labour.

So, I called Nissan myself to complain, a Case Manager was appointed, and she called me same day to discuss. She called back first thing next morning to say that Nissan would cover the entire cost of the repair.

She further advised that if the dealership could not provide a courtesy car, then Nissan would pick up the tab for that as well.

Nissan also expedited the repair with the dealership, I was originally told I would get the car back on Saturday, i've now been told it'll be delivered to my door tomorrow lunchtime (Thursday), so two days ahead of what the dealership originally told me.

I couldn't praise Nissan enough for their service and attitude towards this, there was no argument whatsoever, they exceeded my expectations. :T

And, it cost me zero, so very happy with the outcome!

Zola.

Great turnaround!

harrys_dad

Excellent manufacturer response, very refreshing. Thanks for updating us.