A1 Travel Ceased Trading

Sonnyboy63

We had a holiday booked for the end of November with A1 Travel, who ceased trading on 20 October 2017. Our Ryanair flights are fine, as those were paid for separately, but as regards the hotel reservation, the only info I have been able to find is that if you have accommodation booked through A1 Travel, the booking is now being looked after by a company called Broadway Travel, and we should receive some paperwork in the next week or so.


This holiday was booked as a result of our Monarch package being cancelled for obvious reasons, so our confidence with any sort of booking is at a low, to say the least.


My question is, do we have to go with the booking being taken over by Broadway Travel (who are also ABTA/ATOL registered), or can we decline, and say that we will make our own arrangements as regards accommodation? I am just dreading turning up at our destination and being told there is no reservation at the apartments in our names


Any advice would be great.

Katiehound

Sorry, don't have any great advice but would suggest that as Broadway Travel is ABTA bonded you should be fine.

At the moment they will be up to their eyes in paperwork and dealing with the immediate problems- such as folk already in resorts etc.
You could contact them directly and ask if you can have a straight forward refund from ABTA but I'm not sure that that is how things work. Of course if you are being provided with something that is not like for like (or similar) then I guess you would be able to refuse and ask for refund.

Earlier this year I had a cruise cancelled because the cruise line went bust and eventually got ABTA paperwork and then claim settled but in that instance no other cruise line took over.

leylandsunaddict

Sonnyboy63 wrote: »

We had a holiday booked for the end of November with A1 Travel, who ceased trading on 20 October 2017. Our Ryanair flights are fine, as those were paid for separately, but as regards the hotel reservation, the only info I have been able to find is that if you have accommodation booked through A1 Travel, the booking is now being looked after by a company called Broadway Travel, and we should receive some paperwork in the next week or so.


This holiday was booked as a result of our Monarch package being cancelled for obvious reasons, so our confidence with any sort of booking is at a low, to say the least.


My question is, do we have to go with the booking being taken over by Broadway Travel (who are also ABTA/ATOL registered), or can we decline, and say that we will make our own arrangements as regards accommodation? I am just dreading turning up at our destination and being told there is no reservation at the apartments in our names


Any advice would be great.

As far as the customer is concerned nothing has changed. You will still have the accommodation A1 booked via their supplier, only now Broadway are the agent not A1. If you want to cancel your accommodation booking that's fine but it would be subject to cancellation charges in the usual way because your contract is still confirmed with the same company.

Fish8686

I booked apartments with a1 travel for December and paid in full Broadway travel have told us that we have to pay for the apartments again as our booking that we paid for will not have been paid by a1 travel and we had to claim it back from the bank so we have done that now the bank are saying they can't pay in bank its up to abta well trying to get through to the woman who is dealing with it is an absolute joke to get hold of now we're £350 out of pocket and can't seam to get any answers from any were about what to

dawyldthing

Fish8686 wrote: »

I booked apartments with a1 travel for December and paid in full Broadway travel have told us that we have to pay for the apartments again as our booking that we paid for will not have been paid by a1 travel and we had to claim it back from the bank so we have done that now the bank are saying they can't pay in bank its up to abta well trying to get through to the woman who is dealing with it is an absolute joke to get hold of now we're £350 out of pocket and can't seam to get any answers from any were about what to

If you paid by credit card go back to them. Debit card do a chargeback. Google the monarch one - it's a similar thing

Fish8686

Tried that bank won't pay it there saying its abta that need to pay it just getting messed about off everyone

Westin

If you follow this link from the ABTA website and complete the form, ABTA will send you a confirmation letter which you can forward to your bank to initiate the charge back.

https://abta.com/holiday-help-and-complaints/travel-company-failures