Lidl and consumer rights

Lomast

The card statement should be enough you need proof of purchase it does not have to the the receipt

pinkshoes

bouicca21 wrote: »

I've found the payment on my credit card statement, but as I suspected I bought more stuff, so the debit is for a sum about £4 more than the item in question.

I assume from the responses that despite having no positive evidence, you all think Lidl are entitled to think I nicked it - and I think most of you think I did too, which is more than a bit upsetting. So I'm on a hiding to nothing even though the item is faulty?

You could have bought it over 6 months ago so it would then be up to you to prove it was inherently faulty.

Take it back with the card statement. This is sufficient as proof of purchase. Their system should be able to trace the sale.

adonis

What I do with electrical items is staple the receipt inside the user guide/ manual, and write on the front 3 year warranty or whatever it is.

Unless you are a Marie Kondo fan and then you have most likely binned all the paperwork.;)

BorisThomson

bouicca21 wrote: »

I've found the payment on my credit card statement, but as I suspected I bought more stuff, so the debit is for a sum about £4 more than the item in question.

I assume from the responses that despite having no positive evidence, you all think Lidl are entitled to think I nicked it - and I think most of you think I did too, which is more than a bit upsetting. So I'm on a hiding to nothing even though the item is faulty?

No one has suggested you nicked it, they're giving you the shop's point of view, you may have nicked it, or bought it off ebay, or Tom Thumb down the pub.

You real shouldn't get yourself worked up about a few anonymous comments on the internet.

McKneff

bouicca21 wrote: »

I've found the payment on my credit card statement, but as I suspected I bought more stuff, so the debit is for a sum about £4 more than the item in question.

I assume from the responses that despite having no positive evidence, you all think Lidl are entitled to think I nicked it - and I think most of you think I did too, which is more than a bit upsetting. So I'm on a hiding to nothing even though the item is faulty?

You are wrong none of us think you have stolen it, just pointing out that it could occuurr to Lidl . You wouldnt believe the amount of peeps who do this...

gardner1

bouicca21 wrote: »

I've found the payment on my credit card statement, but as I suspected I bought more stuff, so the debit is for a sum about £4 more than the item in question.

I assume from the responses that despite having no positive evidence, you all think Lidl are entitled to think I nicked it - and I think most of you think I did too, which is more than a bit upsetting. So I'm on a hiding to nothing even though the item is faulty?

if you know roughly what time of day it was they can check on the till system going back quite a bit

McKneff

I usually put the receipt in the box and keep tbe box in the loft for at least the gaurantee period. That way you know exactly where the receipt is every time

McKneff

Let us know how you get on.
Good luck