Lidl and consumer rights

bouicca21

I bought an electrical item from Lidl a few weeks ago. It worked first time I used it but now doesn't. When I took it back the assistant insisted she could do nothing without a receipt.

I've lost the receipt. The item is only available through Lidl, so I couldn't have got it anywhere else. Do I have the right to insist on a replacement (which they probably don't have any more) or a refund?

McKneff

Do you have any other proof of payment ie debit or credit card .without that you have no rights at all.

You may not be able to get it anywhere else but you could also be a shoplifter...no offence...

Oakdene

Did you pay by card, if so you could show them your statement. I did this with a faulty hoover in Argos as I had lost the receipt.

bouicca21

Well I realise I could be a shoplifter, but if I were (and I'm not) Lidl have already suffered the loss ... So they lose no more by sorting out my non working item.

I probably paid by card but almost certainly bought other stuff too.

glentoran99

bouicca21 wrote: »

Well I realise I could be a shoplifter, but if I were (and I'm not) Lidl have already suffered the loss ... So they lose no more by sorting out my non working item.

I probably paid by card but almost certainly bought other stuff too.

Well the would they would be two items down, the one you broke and the new one they gave you

McKneff

Go see the manager, see if he will help.
Although a friend of mine took a pack of naan bread back, mouldy before its sell by date and they wouldnt replace or refund because she had no receipt.
They were all of 49p

neilmcl

bouicca21 wrote: »

I bought an electrical item from Lidl a few weeks ago. It worked first time I used it but now doesn't. When I took it back the assistant insisted she could do nothing without a receipt.

I've lost the receipt. The item is only available through Lidl, so I couldn't have got it anywhere else. Do I have the right to insist on a replacement (which they probably don't have any more) or a refund?

That still doesn't mean you were the one who purchased it and therefore party to the contract. You ask about consumer rights, well it's up to you to prove that you were indeed the consumer.

custardy

bouicca21 wrote: »

Well I realise I could be a shoplifter, but if I were (and I'm not) Lidl have already suffered the loss ... So they lose no more by sorting out my non working item.

I probably paid by card but almost certainly bought other stuff too.

Well if you dont get the item replaced Lidl have lost no more money.
Works both ways.no?

lincroft1710

McKneff wrote: »

Go see the manager, see if he will help.
Although a friend of mine took a pack of naan bread back, mouldy before its sell by date and they wouldnt replace or refund because she had no receipt.
They were all of 49p

I had one of those twin packs of salami, used one and a week later noticed the remaining pack was going mouldy, although well inside use by date. Lidl manager authorised replacement twin pack.

lincroft1710

bouicca21 wrote: »

The item is only available through Lidl, so I couldn't have got it anywhere else.

1. You could have bought it secondhand

2. It could have been a gift

bouicca21

I've found the payment on my credit card statement, but as I suspected I bought more stuff, so the debit is for a sum about £4 more than the item in question.

I assume from the responses that despite having no positive evidence, you all think Lidl are entitled to think I nicked it - and I think most of you think I did too, which is more than a bit upsetting. So I'm on a hiding to nothing even though the item is faulty?