Sec 75 Claim re Monarch

[Deleted User]

Picket wrote: »

If you buy something for someone else and it goes wrong this would mean that you're not covered under section 75 using Santanders logic

It's not Santander's logic. That is what the regulations state.

But your argument is that the purchase relates to a wider purchases which you are benefiting from.

Picket

The receipt I received from Monarch is in my name, it was my card. I paid for my son to join me on holiday. Just because his name was on the boarding pass doesn't mean the chain was broken and he became the 3rd party. If that's the regulation then it's crazy. Are you saying that anyone buying something for another person with their own card would not be protected because the goods weren't for them ??!!

[Deleted User]

Picket wrote: »

Are you saying that anyone buying something for another person with their own card would not be protected because the goods weren't for them ??!!

Correct.

Which is why you just need to state that your son's flight was part of YOUR holiday. It shouldn't be a problem.

Picket

Thanks zx81 I will do that and send a copy of my receipt showing my name as the buyer.

green1960

Loz0712 wrote: »

I have phone the 0300 number on the website and have spoken to lots of people at the help desk &told i will receive a link, I still have not received a claims form 26.10.17. Now the website have a link to submit if we have not received a claims form. We filled our details out as requested 2 days ago. The number for the help desk now goes dead and we cannot get through to anyone.

I have had a look on the website and can not find this link. Can you help me with this. Thanks

Loz0712

green1960 wrote: »

I have had a look on the website and can not find this link. Can you help me with this. Thanks

On monarch cca website go to refunds click package deal etc & there it a link to a form to fill in your details if you have not received a claims form

eco_warrior

CeliaB wrote: »

I booked a holiday direct with Monarch online I paid the deposit £110 on my Marks and Spencer credit card and the balance of £5250 on my Rbs debit card The CAA rejected my claim after sending me a form RBS say responsibility lies with Marks and Spencer and I agree However so far Marks and Spencer have only refunded the deposit and are procrastinating about the rest 8 feel liked I'm being bounced around like a Wimbledon tennis ball I'm giving M&S.a further 7 days them I'm going to approach the Financial Ombudsman Ive.asked M&S for a letter of dispute However I'm worried that I might end up as an unsecured debtor of Monarch and will never get my money back

Have you had any joy yet?


There are so many variables for customers with Monarch bookings. If yours is a package holiday then you should be ATOL protected for the debit card payment but if its flights alone then RBS should progress a chargeback for you.


A S75 claim with M&S will probably only be successful if you show you have exhausted your other options and that RBS were actually correct to not offer a chargeback.

Cornerwaysuk

The flights are not covered if booked after December 2016. I am flight only not a package.

green1960

Loz0712 wrote: »

On monarch cca website go to refunds click package deal etc & there it a link to a form to fill in your details if you have not received a claims form

Thank you found it at last. Took ages. Have you received your form yet?

eskbanker

Cornerwaysuk wrote: »

Monarch sec 75
The flights are not covered if booked after December 2016. I am flight only not a package.

You may have misunderstood - a flight-only Monarch booking made after December 2016 isn't covered by ATOL but this doesn't affect section 75 eligibility, and other avenues such as travel insurance or chargeback are potentially still available too, see https://www.moneysavingexpert.com/travel/monarch-airlines-collapse-latest-info-and-your-rights#flight for further details....