Sec 75 Claim re Monarch

Cornerwaysuk

Can anyone tell me if it is possible to claim a consequential loss re my flight cancellation with Monarch?
Basically, I booked the outbound flight with Easy jet and the return flight with monarch. The cost of the return flight with monarch was £175. On the day they went into administration I looked at re booking the return flight and the cost was over £300. If I cancel the outbound flight and my accommodation i lose around £500. If I re book the flight I need an extra £125? Can I claim the £125 through sec 75? Regards Eric

eskbanker

I don't believe that's strictly a consequential loss in the usual sense of the term, it's just a higher replacement cost, so in my opinion s75 would only cover refunding of the original cost of the Monarch ticket, provided you meet all relevant conditions of course (e.g. booked direct rather than through agent or PayPal).

Did you have travel insurance?

It may be worth reading through http://www.moneysavingexpert.com/travel/monarch-airlines-collapse-latest-info-and-your-rights for the various options....

eco_warrior

Cornerwaysuk wrote: »

Can anyone tell me if it is possible to claim a consequential loss re my flight cancellation with Monarch?
Basically, I booked the outbound flight with Easy jet and the return flight with monarch. The cost of the return flight with monarch was £175. On the day they went into administration I looked at re booking the return flight and the cost was over £300. If I cancel the outbound flight and my accommodation i lose around £500. If I re book the flight I need an extra £125? Can I claim the £125 through sec 75? Regards Eric

Section 75 can cover replacement flights that come at a higher cost. The consequential loss has been caused by monarch failing to fulfill their contract.

CeliaB

I booked a holiday direct with Monarch online I paid the deposit £110 on my Marks and Spencer credit card and the balance of £5250 on my Rbs debit card The CAA rejected my claim after sending me a form RBS say responsibility lies with Marks and Spencer and I agree However so far Marks and Spencer have only refunded the deposit and are procrastinating about the rest 8 feel liked I'm being bounced around like a Wimbledon tennis ball I'm giving M&S.a further 7 days them I'm going to approach the Financial Ombudsman Ive.asked M&S for a letter of dispute However I'm worried that I might end up as an unsecured debtor of Monarch and will never get my money back

[Deleted User]

Just keep pursuing M&S.

This isn't just Section 75. This is M&S Section 75.

northwalesd

CeliaB wrote: »

I booked a holiday direct with Monarch online

Monarch package holidays were covered by ATOL and according to the CAA webite if you booked direct you should have received an ATOL claim form by now.

Picket

I paid for myself and partner with Santander credit card for flights with Monarch. A few days later I paid for my son, his partner and infant daughter. Santander will refund for me and my partner but not the second payment as I "didn't receive benefit of service of goods and therefore there is a break in the chain" How can this be? I Please advise

[Deleted User]

Picket wrote: »

Santander will refund for me and my partner but not the second payment as I "didn't receive benefit of service of goods and therefore there is a break in the chain" How can this be? I Please advise

Assuming it was all part of a the same family holiday, advise them of that.

Only in a bigger font.

Loz0712

I have phone the 0300 number on the website and have spoken to lots of people at the help desk &told i will receive a link, I still have not received a claims form 26.10.17. Now the website have a link to submit if we have not received a claims form. We filled our details out as requested 2 days ago. The number for the help desk now goes dead and we cannot get through to anyone.

eskbanker

Picket wrote: »

I paid for myself and partner with Santander credit card for flights with Monarch. A few days later I paid for my son, his partner and infant daughter. Santander will refund for me and my partner but not the second payment as I "didn't receive benefit of service of goods and therefore there is a break in the chain" How can this be? I Please advise

In the context of a similar multiple bookings scenario in a recent post, I was looking at a decision in which the ombudsman ruled that all of a family group on one booking were covered but others on the same trip weren't, specifically because of not being on the same booking.

Granted, the extended group on that occasion weren't all part of the same family like in this case but the decision was apparently driven by number of bookings rather than family ties:

I find that there is a direct [D-C-S] relationship relating to the tickets for her husband and daughter because they were bought on the same invoice as Mrs D’s ticket. But I find that there is no direct relationship relating to the tickets for the other members of the party that were paid for by Mrs D.

Picket

Thanks for that. Financial Ombudsman Service has advised we write back to them with that statement and see what they say. If they still refuse we will take it further. If you buy something for someone else and it goes wrong this would mean that you're not covered under section 75 using Santanders logic - think they're just trying to get out of giving the refund - will let you know what happens.