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Paid money into bank and it still isn't in my account!

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So today I paid money into my nationwide account for the first time as it's a new bank account I've opened. With RBS, I just went in, they used my card and my money went in instantly. This time, they didn't even use the card, they just wrote down the amount I am putting in and some details and I was told that's all fine. Is nationwide using some sort of caveman system for putting money into your account because I've never known a bank account to have this much trouble depositing my own money into an account. It's been 4 hours and I still can't see it in my available balance with online banking and their helpline was less than useless. If I'm missing something here please do call me out on it because I'm completely new to this bank. Cheers!
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  • glentoran99
    glentoran99 Posts: 5,825 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    its saturday
  • I have never had this problem on a Saturday with RBS. What's your point?
  • glentoran99
    glentoran99 Posts: 5,825 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    mrtypist7 wrote: »
    I have never had this problem on a Saturday with RBS. What's your point?



    Its entirely possible it wont show until Monday, RBS may well operate differently
  • Westie983
    Westie983 Posts: 5,215 Forumite
    Tenth Anniversary 1,000 Posts I've been Money Tipped! Name Dropper
    I would think it will show on Monday, as Saturday isnt a working day, Nationwide dont count Saturdays in their clearing cycles, or when processing DD.

    Natwest and RBS do though, as my DD came out on a Sunday this month as the 1st fell on a weekend.

    You have a receipt for the money you have paid in right?

    Just wait till Monday and you will see the money appear as available balance to draw against.

    Westie983
    I’m a Forum Ambassador and I support the Forum Team on the Banking & Borrowing, and Reduce Debt & Boost Income boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySaving Expert.
    Save 12k in 2023 #58 Total (£4500.00) £2500.00/£5000 = 50.00%
    Sealed Pot Challenge ~17 #24 Total (£55.00) £0.00/£500 = 0.00%
    Xmas 2023 £1 a Day #13 Total (£85.00) £344.00/£365 = 94.24%
    Virtual Sealed Pot #1 Total (£500) £550.00/£500 = 110.00%
    £2 Savers Club 2023 #17 Total (£25.00) £45/£300 = 15.00%
    The 365 1p Challenge 2023 #7 Total £656.19/£667.95 = 98.23%
    Total £4095.19/£7332.95 = 55.84%
  • Alter_ego
    Alter_ego Posts: 3,842 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You've got your receipt? You obviously don't need the cash at the moment or you'd have kept it. So what is the problem?
    I am not a cat (But my friend is)
  • JuicyJesus
    JuicyJesus Posts: 3,831 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    What did Nationwide say when you called them?
    urs sinserly,
    ~~joosy jeezus~~
  • eskbanker
    eskbanker Posts: 37,059 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    mrtypist7 wrote: »
    Paid money into bank and it still isn't in my account!
    So today I paid money into my nationwide account for the first time as it's a new bank account I've opened. With RBS, I just went in, they used my card and my money went in instantly. This time, they didn't even use the card, they just wrote down the amount I am putting in and some details and I was told that's all fine. Is nationwide using some sort of caveman system for putting money into your account because I've never known a bank account to have this much trouble depositing my own money into an account. It's been 4 hours and I still can't see it in my available balance with online banking and their helpline was less than useless. If I'm missing something here please do call me out on it because I'm completely new to this bank. Cheers!
    Perhaps you weren't aware of it, but Nationwide is a building society, not a bank - you may think that's a pedantic distinction but it's not unrelated to the variance in timescales that you refer to....
  • ceredigion
    ceredigion Posts: 3,709 Forumite
    Eighth Anniversary 1,000 Posts Photogenic
    its saturday
    Its entirely possible it wont show until Monday, RBS may well operate differently



    Frome the T&C's

    Deposits, withdrawals and interest (excluding cheques)
    10. Cash and automated credits deposited into the account will be available for withdrawal immediately and interest will be earned from the date of deposit. There may be a delay of one working day if deposits are made at a Nationwide cash machine. We will credit your account with the amount which has been verified and accepted by us when we check the deposit.
  • You're using a new organisation for the first time.

    Talk to them. Get to understand how they work.

    Just because a bank does something one way doesn't stop a building society from doing it differently.
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You're using a new organisation for the first time.

    Talk to them. Get to understand how they work.

    Just because a bank does something one way doesn't stop a building society from doing it differently.

    Well I never, whats this here then, 1 bank does things 1 way and a building society does it differently, not sure I'll sleep tonight.
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