Is this down to my Internet provider?

System

moneyistooshorttomention wrote: »

Re the second phone socket - that's a new socket I had done after buying the house - so I know it's recent and guess that means it should be okay.

Nope.

BT put in main socket. Electrician put in second socket (ie the one I actually use).

The reason that there are people who install networking is because electricians aren't very good at it. Similar story with phone lines.

Now veering towards whether that means I'd be best to pay out (agh! darn it!) and change to fibre broadband.

NO. If you have a fault on your phone extension you'll have the same issue with fibre. Unplug the router from the extension. Remove the faceplate from the BT master socket and plug the router directly into the socket behind it. You have then got a direct connection to the BT network which also means your house wiring is disconnected and out of the picture. If it all works fine and dandy then its your extension that is the issue.

cajef

Tarambor wrote: »

Unplug the router from the extension. Remove the faceplate from the BT master socket and plug the router directly into the socket behind it. You have then got a direct connection to the BT network which also means your house wiring is disconnected and out of the picture. If it all works fine and dandy then its your extension that is the issue.

Only if the electrician has wired the extension correctly to the faceplate and not piggybacked from inside the main box.

DoaM

cajef wrote: »

Only if the electrician has wired the extension correctly to the faceplate and not piggybacked from inside the main box.

Which should be very obvious when you remove the faceplate ... if there are no wires on the back of the faceplate then the extension is wired incorrectly.

Similarly if there are more than 2 wires connected at the back of the faceplate (1 each on terminals 2 and 5) then the extension is wired incorrectly.