Is this down to my Internet provider?

moneyistooshorttomention

After comments on here re fibre -

I've been on one of those comparison websites re ISP providers and looks like it would be worth my while to swop to this financially somehow.

I have unlimited phonecalls tariff and I'm landing up paying around £44 per month usually. The fibre tariff for them is about £38 per month. I think maybe it's down to calls to mobiles not being included in my present tariff - all those darn calls to tradespeople I've had to make I guess whilst gutting this house and they never seem to answer their landline phones (if they have them).

So it may be as well for me to swop to fibre anyway - and maybe that will solve the problem.

Giving it one more day (to come to 10 days for the line to settle after their fiddling-round their end) and will get them to send in a Plusnet Engineer if it's still a problem.

thescouselander

It won't help you to swap if you have a line problem. Could you post your line stats? If you don't know how to do this let us know what router you have so we can find some instructions.

iammumtoone

I am not technical expert but as posters keep saying that it could be your second line and you seem reluctant to plug onto the main line (I assume space/hassle moving equipment issues) could you try to run on wi-fi for a week or two to see if that helps? or maybe try those plugs that mean you can plug via router and the signal travels out of an electrical socket? Sorry I don't know what they are called

EDIT: these https://www.amazon.co.uk/BT-Broadband-Extender-Powerline-Adapter/dp/B015E3MXKC/ref=sr_1_9?ie=UTF8&qid=1508574431&sr=8-9&keywords=powerline+adapter I keep meaning to get some myself.

moneyistooshorttomention

Just had first dropped connection of the day. I switched on around 6am and it was "normal service and normal speed" until 9.31am. Then I got drop-out. Thinking that could be the sort of time someone else on the "circuit" switched theirs on maybe?

Router is TP-Link one.

I can't move my computer - because it's in my study and the main phonepoint serves the sitting room. I'd have to re-arrange my house and put my dining table/chairs in my study and study desk in my sitting room to do that. So that's a "no" then.

Will google that link for gadget and see what I make of it. Ta. Had quick peer - 1. Does it work with wired computer (not wi-fi)? 2. Am I right in assuming I'd just put one into my main socket and one into the socket I actually use and "Bob's your uncle, Fanny's your aunt"? Think I might ask my little "computer person" re this for their opinion in my set-up.

iammumtoone

moneyistooshorttomention wrote: »

I can't move my computer - because it's in my study and the main phonepoint serves the sitting room. I'd have to re-arrange my house and put my dining table/chairs in my study and study desk in my sitting room to do that. So that's a "no" then.

Thats understandable nobody is expecting you to move it permanently just for a few weeks to see if using the main socket solves the issue (then you know its the second socket causing the problem). Do you have a laptop or desktop? I appreciate to move a desktop (even for a few weeks) isn't very convenient. But you somehow need to make sure its not a problem in your house else will you be charged for the call-out.

iammumtoone

moneyistooshorttomention wrote: »

1. Does it work with wired computer (not wi-fi)? 2. Am I right in assuming I'd just put one into my main socket and one into the socket I actually use and "Bob's your uncle, Fanny's your aunt"? Think I might ask my little "computer person" re this for their opinion in my set-up.

As i understand it yes it works on wired and yes that is how its works but wait until someone with more knowledge comes along to confirm. I am thinking to get one for watching my smart tv as that connection cuts out on wi-fi and I want to try wired without trailing cables along to floor.

Another thing you could try is plugging a Ethernet cable straight from router to your pc (you can buy really long cables) I know that having wires through the house is not ideal but its just for a a week or so to test your line if you can't move the computer.

moneyistooshorttomention

iammumtoone wrote: »

Another thing you could try is plugging a Ethernet cable straight from router to your pc (you can buy really long cables) I know that having wires through the house is not ideal but its just for a a week or so to test your line if you can't move the computer.

I'm a bit confused by this?? I believe I have an Ethernet cable from router to my pc already? The router and my main phone are both sitting there on my computer desk beside me. The 3 cables going down from the back of my router all plug into the 4-socket adaptor thingie underneath my desk that I also have my computer itself plugged into. The electrical socket this adaptor thingie is plugged into is immediately to the side of my desk.

iammumtoone

moneyistooshorttomention wrote: »

I'm a bit confused by this?? I believe I have an Ethernet cable from router to my pc already? The router and my main phone are both sitting there on my computer desk beside me. The 3 cables going down from the back of my router all plug into the 4-socket adaptor thingie underneath my desk that I also have my computer itself plugged into. The electrical socket this adaptor thingie is plugged into is immediately to the side of my desk.

Oh I see you have the router connected via your second phone line (sorry told you I wasn't technical:o) To test if it is the second socket causing the issue you need to plug the router into the main socket and connect to your pc from there (might be easier than trying to move the pc but will cost for a long cable - its up to your which is your best option).

If you were to use the powerline adapters you would need to connect the router to the main phone line.

elsien

iammumtoone wrote: »

Thats understandable nobody is expecting you to move it permanently just for a few weeks to see if using the main socket solves the issue (then you know its the second socket causing the problem). Do you have a laptop or desktop? I appreciate to move a desktop (even for a few weeks) isn't very convenient. But you somehow need to make sure its not a problem in your house else will you be charged for the call-out.

This.^^^
Turned out to be the problem in my house even though I thought it was fine. I brought the desktop downstairs for a week and the difference was noticeable.

AndyPix

You have 3 options.


1. Test it at the main socket, either by moving it there for a day or by getting a really long ethernet cable and have it trailing through yourt house for a day.
2. Call the engineer and accept that if your second line is the problem then you will have to pay
3. Put up with it as it is.


Pick one and crack on. This has nothing to do with any one else on the circuit or any of that cobblers