Eon website frustration

E.ON_Company_Representative:_Helena

StinkerPinker wrote: »

To EON Representative Helena - I seem to have successfully switched to the Go Online 1 year v2 electricty only tariff now, and forward dated it to start at the maximum permitted 52 days from now, which is a bonus.

Thank you for all your assistance over the past weeks in this matter.
Stinker.

Morning StinkerPinker,

I'm sorry I didn't get time to reply yesterday

Thank you ever so much for the kind feedback and also for letting me know that you're now on the tariff that you want

Helena

MoneyMate

E.ON_Company_Representative:_Helena wrote: »

Morning StinkerPinker,

I'm sorry I didn't get time to reply yesterday

Thank you ever so much for the kind feedback and also for letting me know that you're now on the tariff that you want

Helena

Hi Helena could you please shead some light on my delema please as above :beer:

E.ON_Company_Representative:_Helena

MoneyMate wrote: »

Changing E.ON tariff can also cause problems for me recently, changed to E.ON Go Online 1 Year v2 should be £55.84 both fuels based on last years usage ,old tariff was Fixed 2 Year v9.

Now into the 2nd month of new Online 1 Year v2 currently £62. my usage has decreased by 11 percent over last year.

Morning MoneyMate,

I'm sure you've already done this, but get the account billed up to accurate meter reads.

I understand your usage has gone down a bit, but did you have any credit or debit on the account? If you had a credit the Direct Debit may have been a bit lower to use it up. Now it's gone, the DD would have increased.

It could be a [FONT=&quot]forecast[/FONT] figure or expected usage, based on last year.

To be honest I could be way off track really, the only way would be for me to have a look at your account and I can see what's going on.

If you'd like me look just drop an email to me with your name address date of birth and account number. WebForumAdvisors@eonenergy.com

Then I should be able to give you some proper answers

Thank you

Helena

hamski

After waiting over 5 weeks I managed to get the tariff i applied for on the 9th october.
Hope you get yours sorted stinker but I would advise you to keep an eye on it as it needed me to pester EON before it was done.The staff at EON are all helpful but I think there battling against a flawed system.

MoneyMate

E.ON_Company_Representative:_Helena wrote: »

Morning MoneyMate,

I'm sure you've already done this, but get the account billed up to accurate meter reads.

I understand your usage has gone down a bit, but did you have any credit or debit on the account? If you had a credit the Direct Debit may have been a bit lower to use it up. Now it's gone, the DD would have increased.

It could be a [FONT=&quot]forecast[/FONT] figure or expected usage, based on last year.

To be honest I could be way off track really, the only way would be for me to have a look at your account and I can see what's going on.

If you'd like me look just drop an email to me with your name address date of birth and account number. WebForumAdvisors@eonenergy.com

Then I should be able to give you some proper answers

Thank you

Helena

Hi Helena, long time no speak could I ask you to have a look again, still paying more than last year on a cheaper tariff, thanks in advance.

MoneyMate

MoneyMate wrote: »

Hi Helena, long time no speak could I ask you to have a look again, still paying more than last year on a cheaper tariff, thanks in advance.

Hi Helena, are you looking at my case please :beer:

E.ON_Company_Representative:_Helena

MoneyMate wrote: »

Hi Helena, are you looking at my case please :beer:

Morning MoneyMate,

I'll be in touch via email today, or it might be Amy who's helping me.

'speak' soon.

Helena

MoneyMate

E.ON_Company_Representative:_Helena wrote: »

Morning MoneyMate,

I'll be in touch via email today, or it might be Amy who's helping me.

'speak' soon.

Helena

Thanks Helena and Amy :iloveyou::santa2: