Travel FX - Cancellation 'Charges'

ToddN

Hi All,
just a note of caution re Travel FX, as many will already know, it's payment by BACS (not card) only and if things go wrong... they not only charge 25 pounds cancellation fee, but set their own 'buy-sell' rates... we purchased over 700 pounds of currency, cancelled and received less than 600 pounds back!
We tried to contact them in time to resolve (by email & phone), but unfortunately they don't seem to answer their phone (called over 20 times) and there's no message service, Emails were answered slowly/next day/too late.
Their Managers reply to complaints/email, but ignore questions and say its within their rights/small print.
Sure they have many happy customers, but if things go wrong....

leylandsunaddict

What do you mean 'if things go wrong?' Foreign exchange buy rates are always significantly higher than sell rates, and are based on the exchange rate at the time. If the exchange rate changes between them selling and buying then you either lose more, or not as much, depending on which way the rate goes. It's hardly restricted to Travel FX.

The terms you agreed to clearly state that if you cancel an order there is a £25 cancellation fee, so it should have come as no surprise.

keith26

Used them today for the first time, bear in mind the affiliate link off here charges more than the actual site too so save a bit and go direct to them.