We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Overbooking on holiday tomorrow.
alexb123
Posts: 117 Forumite
Hi All,
Last week we booked with lastminute.com for a week in Cyprus, Limassol. We fly out tomorrow but they have called to say the hotel is overbooked and changed it. That was fine, then they call again to say that hotel was overbooked. They then give a third hotel and that now can't be booked.
We are now stuck with a choice of hotels that all have something we are not happy with.
What are our rights
Really upset at the moment. This holiday was to relive stress 
Last week we booked with lastminute.com for a week in Cyprus, Limassol. We fly out tomorrow but they have called to say the hotel is overbooked and changed it. That was fine, then they call again to say that hotel was overbooked. They then give a third hotel and that now can't be booked.
We are now stuck with a choice of hotels that all have something we are not happy with.
What are our rights
Really upset at the moment. This holiday was to relive stress 0
Comments
-
What does your contract with lastminute.com say?The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.0
-
I'm trying to look now...0
-
I can't get to the terms, dead linkhttp://quotation.lastminute.com/vg1/vacanze/message_popup.action?idTo=DEFAULT.packages-organizzatore 0
-
-
Okay 4 alternatives they offered were also unavailable when they checked. I was then rushed, as the offices close at 10, into booking accommodation that is a far lower standard than the one we booked. And they have only offered £61 refund. The guy on the phone also didn't know my rights to cancel.
I'm really not happy and I'm thinking of cancelling. Any ideas on this 0 -
It seems you accepted their alternative accommodation and you are now too late to change your mind."A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:0 -
Are you allowed to give someone 10 minutes to decide on a holiday? After 2 hours of confusing them with alternatives they can't have. And not warning them that the offer couldn't be cancelled. And not being able to tell them what their cancellation rights were?0
-
Mind me again why I use my cousin who is a personal travel agent!0
-
Maybe post on the travel board to to see if anyone there can find you something broadly similar0
-
Not what the OP wants to hear, but, for the benefit of others who may read this thread subsequently...
The time to check your cancellation rights is before you book the holiday. By the time you need to do so, may be too late. This may be especially true when booking at the last minute.
(And no - I don't always do so myself - I assess the risk against potential loss).0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.3K Spending & Discounts
- 247K Work, Benefits & Business
- 603.6K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards