Evans Halshaw what a con

waveydave79

I just had the exact same treatment at the nottingham branch. The car is a 55 plate, it seems to have devleoped an electrical issue where someimes the immobilser will not turn off. Yellow spanner flashes and theres a fault code stored on the car.

They have now told me today I have to use the other key to diagnose myself, if its an issue with the car or key. They will not cover the latter as I had to purchase this, (Only got 1 with the car)! There attitude is shocking.

If the same issue happens with the other key, its going straight back. Only happens every 1/100 times, if they have the same attitude I will looking for addresses of there head office, and complaining in writing.

They really do not seem to care at all!!!!

kev.s

bear in mind alot of there cars are ex lease and rental firms, vauxhall buy them back from firms such as avis and the likes ( no disrespect to avis ) after their 3 year 15k lease is up, they then punt them out to dealers etc, not that this is wrong but it would make the wear on these parts appear alot sooner

waveydave79

I have no idea of the history of my car. All I know is that the last owner had a personal plate, was a lady driver.

The car itself is sound, my gripe has been the customer service from Evans Halshaw. Especially Nottingham clifton road, they basically told me today I had to pay £50 extra for diagnostics and they will only refund this back if they find a fault.

I had a discussion with the service department princliple at one of the other branches, he sometimes says that the remotes do fail, and manage the 'Unprogram themselves'!

I am going to be using the second key for the next month or so, even though its grubby and worn! As prevoius, if it continues I will insist they run there diagnostics.

ukjoel

The car is on a 53 plate so is over 5 years old. and if you presume a mileage of 12-15k a year will have done 60-75k. Things like this will go wrong and I would be budgeting £500 a year for repairs on a car like this.

Used to work in the trade and the general rule of thumb that Vauxhall main dealers used to use on the PX's they took in was if it was over 5 year or 50k it went to auction and was not resold. Yours is well beyond that in terms of age - I am having to guess milage.

I think the best point of recourse is actually - Forget the car - Focus on the warranty.
I would complain that you were told the warranty would cover repairs like this and ask them to provide you with full copies of the paperwork as you are concerned you have been misled and missold the warranty.

This is all covered by the Financial ombudsmen and guess what - your average car salesman - especially the used car variety from Evans Halshaw can often forget to do their paperwork.

Not only against the law but will cause enough fuss int he dealership to get your repair sorted for free.

Appreciate its a bit late now but worth remembering for next time - With a vauxhall there will be a next time....

waveydave79

it just gets better. I took my car into them today to fix a problem with my car intermitantly starting, they have now billed me £80 as it requires a "Software update"! and their warrenty doesnt cover this.

True it doesnt in the paperwork, however I do not see why I should have to jump through more hoops caughing up hard earned cash to morons.

Surely if it requires the update to determine if a hardware fault exists then they should cover this, the car had this fault within the warrenty, and was reported in the warrenty, they simply dragged it out so I have to pay now.

Seething is not the word. The car is smashing apart from this, just a darn shame about thier service.

Freddie_Snowbits

Better off starting your own post. Date the time you bought the car and age, they normally come with 3 months warranty.

Note, Freddie took his previous motor for a swim in January. Should you purcahse it in the near future, Freddie shall deny all knowledge of this.

aviator wrote: »

Ford Evans Halshaw rip me off!
My Ford Focus (1.8 TDCi 54') had a fault with the electric windows, so i booked myself in with Evans Halshaw (Portway, Preston), fully aware of being charge a premium price.

The problem i had was, all four windows intermittently kept winding down, when attempting to lock/unlock the car.

At Ford, after the initial diagnostic (Visit 1: £75 payment made), they advised me i needed to replace a MODULE in the car - i was told the "module" currently fitted in my car was faulty and that a new module would definitely resolve my issue.

Reluctantly, i parted with a further £375 using my Visa Debit card (Visit 2) and had this new 'module' fitted. When i reached my car to drive out of the FORD forecourt, i found that the problem was NOT resolved. Immediately i walked back into the Service Centre and informed the Service Desk manager of the issue.

I was then advised to return on the weekend, so the mechanics could check the problem again.

At this point i was beginning to think, either an incorrect diagnosis had been done OR no work had been carried out – either way I was being ripped off!

I returned on the Saturday and I left my car with the mechanics (Visit 3).

Couple of days later, i received a call from Ford (Carl – Service Centre Manager) who stated that my car was ready and the problem was now solved. He explained the fault was with the 'key-fob'. At which point, i stated that if their original diagnosis had been correct, then i would only have been charged a total sum of £200 (£125 = NEW Key FOB + £75 Diagnostic); instead, their incorrect diagnosis had cost me £425 (£350 = Module + £75 Diagnostic). I continued by asking for a partial-refund, to which Carl responded “I agree the module should not have been fitted and we are sorry, but we are unable to provide a refund, however we will not charge you for the new-fob).

I explained to him again, the incorrect diagnosis had left me almost £200 out of pocket – he listened and then again responded by telling me he couldn’t do anything and that he wouldn’t be charging for the new key fob.

Ive now picked my car up (Visit 4) and the problem with the electrics seems to be resolved.

After 4 visits and a poor service, I feel extremely annoyed having being ripped off – when the very reason I took my car to Ford was to receive a premium service.

Is there anyone who can help me? If there anyway I can have my money returned?
Should I consult a solicitor? Or even trading standards.

Thanks in advance
AP

Please Post in a New thread once, multi posting will not get absolution from Freddie

aviator wrote: »

Ford Evans Halshaw rip me off!
My Ford Focus (1.8 TDCi 54') had a fault with the electric windows, so i booked myself in with Evans Halshaw (Portway, Preston), fully aware of being charge a premium price.

The problem i had was, all four windows intermittently kept winding down, when attempting to lock/unlock the car.

At Ford, after the initial diagnostic (Visit 1: £75 payment made), they advised me i needed to replace a MODULE in the car - i was told the "module" currently fitted in my car was faulty and that a new module would definitely resolve my issue.

Reluctantly, i parted with a further £375 using my Visa Debit card (Visit 2) and had this new 'module' fitted. When i reached my car to drive out of the FORD forecourt, i found that the problem was NOT resolved. Immediately i walked back into the Service Centre and informed the Service Desk manager of the issue.

I was then advised to return on the weekend, so the mechanics could check the problem again.

At this point i was beginning to think, either an incorrect diagnosis had been done OR no work had been carried out – either way I was being ripped off!

I returned on the Saturday and I left my car with the mechanics (Visit 3).

Couple of days later, i received a call from Ford (Carl – Service Centre Manager) who stated that my car was ready and the problem was now solved. He explained the fault was with the 'key-fob'. At which point, i stated that if their original diagnosis had been correct, then i would only have been charged a total sum of £200 (£125 = NEW Key FOB + £75 Diagnostic); instead, their incorrect diagnosis had cost me £425 (£350 = Module + £75 Diagnostic). I continued by asking for a partial-refund, to which Carl responded “I agree the module should not have been fitted and we are sorry, but we are unable to provide a refund, however we will not charge you for the new-fob).

I explained to him again, the incorrect diagnosis had left me almost £200 out of pocket – he listened and then again responded by telling me he couldn’t do anything and that he wouldn’t be charging for the new key fob.

Ive now picked my car up (Visit 4) and the problem with the electrics seems to be resolved.

After 4 visits and a poor service, I feel extremely annoyed having being ripped off – when the very reason I took my car to Ford was to receive a premium service.

Is there anyone who can help me? If there anyway I can have my money returned?
Should I consult a solicitor? Or even trading standards.

Thanks in advance
AP

Siggy

Hi Freddie

There is a presumption in law that a service provider is competent and has the tools/equipment required to provide the service contracted for. Therefore unless it states in your warranty that you must pay a sum in respect of the service provider's ( in this case, Evans Halshaw) use of equipment NECESSARY to undertake repairs concerning faults covered by the warranty, you are not contractually liable to pay them for the use of their equipment. In addition it obviously follows from the presumption of competency that if they misdiagnose a fault they are liable for the direct consequences - in your case unnecessary expenditure & time wasting. Take out a claim against them in the small claims court Google 'small claims court' to get to the Court Service website which explains how to do it.

Hope this helps you guys
Regards
Siggy

banger9365

this is 4 years old