Capital One online statement

Stephen_Leak

Interesting. I've just checked my Capital One cashback card's online statement, and £129.35-worth of current transactions have disappeared. The balance is still these plus the as yet unpaid bill (its on a full DD, before anyone panics!) though. I've taken a printout.

KDH_2

Me too - a glitch at their end me thinks

smudger1964

yes i have just asked a similar question me too just called them they said try again in a couple of hours

Stephen_Leak

Thanks. I am expecting a refund of about £140, so was wondering if (despite their previous advice to the contrary) a negative balance had caused a problem. OTOH, my refund could have crashed their whole system ...

smudger1964

so its your fault then

chinbergs

same here.

Despite the great 4% cashback I'm getting with Capital One atm, I have to say, I really don't enjoy using them!!

Sometimes it seems to take ages for transactions to appear on my statement (which isn't the case for other CCs I have); their customer services in my experience is useless; I don't like not being able to make debit card payments through their website and the fact it takes 5 days to show up once I have made a payment.... anyway....

Stephen_Leak

smudger1964 wrote: »

so its your fault then

It looks like it. And I've just checked again and the "glitch" is still there.

KDH_2

Still there

-more problems while shopping this evening as a perfectly good web transaction of mine has failed to be validated a moment ago

Milarky

chinbergs wrote: »

same here.

Despite the great 4% cashback I'm getting with Capital One atm, I have to say, I really don't enjoy using them!!

Sometimes it seems to take ages for transactions to appear on my statement (which isn't the case for other CCs I have); their customer services in my experience is useless; I don't like not being able to make debit card payments through their website and the fact it takes 5 days to show up once I have made a payment.... anyway....

Use the phone to regularly keep tabs on balance and available credit:

0800 952 5150

press '1'

enter 16 digit card number

enter your DOB

comes straight back with a statement balance (basically one day behind) then an available balance - which equals credit limit minus the missed day's transactions minus any payment received up to yesterday

follow additional prompts to get 'last five transactions' read out.

I don't rely on the online statements - I go by the phone report as it's more up to date

Stephen_Leak

Online system still "glitched". So much for "a few hours".

PS. AOK now. And my refund is now showing, bringing my balance to just over -£11. Spooky. If it was me, please accept my unreserved, personal and grovelling apologies.

PPS. The minus balance won't last for long - its shopping and petrol tonight!

smudger1964

just looked mines back to normal now all the payments and debits are there again