Under Armour Return

missile

Heads up :mad:

I have previously purchased great merchandise from Under Armour. Unfortunately my recent order was not what I expected and I am trying to return it.

There is no returns address, website states I must first obtain a returns authorisation and label.

Their website does not recognise my order number

Sorry, the order you're trying to track wasn't found. Please check your records and try again. If there is an issue, please contact customer service.

Their web address customerservice.uk@underarmour.com

Right now, we’re unable to reply to any emails sent to this address, so we’re offering the following options for getting in touch: · Live Chat via http://underarmour.custhelp.com/
· Twitter at https://twitter.com/AskTeamUA
· By phone at 1-888-727-6687

Live Chat via http://underarmour.custhelp.com/

We cannot help "international returns" phone 00-888-727-6687

00-888-727-6687 Number is not recognised, please check and try again

1-888-727-6687 Number is not recognised, please check and try again

They offer "help" on their facebook page. I posted a message and received this response

Under Armour typically takes a week or longer to reply.

Seems I have no other options(?) and I cannot return the item. :eek:

I shall not be buying online from them again.

LABMAN

http://www.underarmour.co.uk/en-gb/

Contact

Phone Support
00800-82766871
Mon-Fri from 8:00 - 16:00 BST
Email

theonlywayisup

When you say "it is not what I expected", was it incorrect or just a change of mind? Are you trying to return within their generous 30 day returns period?

You say you can't get the system to recognise your order, have you tried to login or use the guest login order details?

Their Twitter response is usually within a few hours, perhaps try there.

missile

LABMAN wrote: »

http://www.underarmour.co.uk/en-gb/

Contact

Phone Support
00800-82766871
Mon-Fri from 8:00 - 16:00 BST
Email

00800-82766871 Number is not recognised, please check and try again

missile

"it is not what I expected",

not what I expected from the description and photo.
I took delivery today
The order does not show on my account. I have tried login as guest with the order details as printed on the advice note
I have sent a message to their twitter account.

agrinnall

Although it doesn't say so I think the number may be in the Netherlands, it's pretty clearly not a valid UK number.


http://www.underarmour.co.uk/en-gb/contact-us.html


There's a fax number on that page that definitely has a Dutch dialling code, but finding a fax machine may be easier said than done.


Their head office customer service number in the USA is on this page.


http://www.uabiz.com/company/contacts.cfm


Or you can contact the board here.


http://investor.underarmour.com/contactBoard.cfm


Or you could Tweet Andy Murray, who may be their highest profile sponsered UK sportsman.

missile

agrinnall wrote: »

Although it doesn't say so I think the number may be in the Netherlands, it's pretty clearly not a valid UK number.


http://www.underarmour.co.uk/en-gb/contact-us.html


There's a fax number on that page that definitely has a Dutch dialling code, but finding a fax machine may be easier said than done.


Their head office customer service number in the USA is on this page.


http://www.uabiz.com/company/contacts.cfm


Or you can contact the board here.


http://investor.underarmour.com/contactBoard.cfm


Or you could Tweet Andy Murray, who may be their highest profile sponsered UK sportsman.[/QUOTE] That could be the best suggestion :rotfl:

theonlywayisup

Well you have a generous 30 day returns under their policy.

Their return form is here https://www.underarmour.de/on/demandware.static/-/Sites-EU-Library/default/dw4623d805/pdf/UK-Returns-Form.pdf

If you paid by Paypal, you may be eligible for a free return, how did you pay? Although UA do offer free returns if you can get your order number to work on their site.

*note on the returns form they drop the 0 - have you tried the telephone number using the UK format 0800 (rather than 00800)? Just a thought....

missile

I have read their returns policy. The issue is getting UA to honour that policy. You call it generous. I call it very poor after sales service. I also know that I am entitled to return any item within 14 days per EU Law, but it is proving very difficult to exercise my right to a refund.

Under distance selling regulation it does not matter what method of payment was used.

0800-... does not work either.

theonlywayisup

missile wrote: »

Under distance selling regulation it does not matter what method of payment was used.

I didn't ask because it made a difference to "distance selling regulation" (doesn't exist) I asked because it may be an easier route to getting your money back.

I'll leave you to it, you seem to know all you need to know.

BTW, this board isn't for help.

jon81uk

All the details on returns are here https://www.underarmour.co.uk/en-gb/returns-and-exchanges.html

Looks quite striahgt forward to me, I logged in and saw my recent orders were already over 30 days old.