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Bank Charge - Good will gesture

rinefitz
rinefitz Posts: 18 Forumite
in Reclaim bank & credit card charges
Hi I received two letters this morning concerned an account with Natwest and one with Halifax. I have received a £35 charge from Natwest as I used my debit card when I had insufficient funds and I do not have an authorised overdraft. I rang this morning and as I have already had a goodwill gesture in the pass (on a diff acct with them) they will not refund my charge. Halifax have charged me £39 due to an unpaid cheque, they too will not refund me due to a previous goodwill gesture in the past.

Is there any way I can around these charges??

Comments

  • nickmack
    nickmack Posts: 4,435 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    rinefitz wrote: »
    Is there any way I can around these charges??

    If they won't refund informally, you will need to start the Reclaim process. Please see the links in my signature for guide and information.
This discussion has been closed.
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