NCP PCN - appeal denied going 1 minute over stay due to injured child

Themadcow

Yup, have timed entry as well - 4 minutes before the ticket was purchased. They really are trying to fine us for a minute overstay, even with a child in a wheelchair thrown into the mix.

I've also written to NCP's customer service (not appeals) team to tell them what actions I've taken and are planning to take... you know, just in case they want to change their mind about the decision

KeithP

Themadcow wrote: »

Yup, have timed entry as well - 4 minutes before the ticket was purchased. They really are trying to fine us for a minute overstay...

In which case it's a five minute overstay, isn't it? Still ridiculous.

Very easily won at POLPA using 'grace periods'.

Themadcow

Hi all,

Firstly, thanks again to everyone who helped with advice. I just got this from the BPA (British Parking Association):

Thank you for your e-mail below.

I have received a response from NCP Limited who advise that you were issued with a Parking Charge Notice incorrectly and they have confirmed that their policy is to allow a 10 minute grace period as per clause 13.4 of our Code of Practice. NCP Limited advise that this mistake was due to human error.

NCP Limited explained that you were required to enter your full vehicle registration number into the pay machine. On this occasion you only entered ‘1’ which meant the system didn’t recognise there was a payment associated to the vehicle.

NCP Limited reassure us that the team make several checks once a possible contravention is identified, however, on this occasion, as mentioned above, a human error was made.

I have been advised that NCP Limited have now cancelled this Parking Charge.

I hope that the above information is of assistance to you.

As this investigation is considered concluded, the case has been closed.

Kind regards,

Get in

Incidentally, the reason "1" was entered rather than the full reg was because the machine keypad was faulty.

Anyways, clause 13.4 grace period in effect and charge cancelled without needing to go to POPLA. I had contacted NCP customer services last week to give them a chance to withdraw their charge, but they told me it was not possible and I had to go through POPLA. Seems not!

claxtome

Great news

beamerguy

Well done :beer:

HUMAN ERROR my a*s.

Has a human got into the computer then.

And the BPA fell for it :rotfl:

fisherjim

Brilliant they have cancelled it, but what an unnecessary run around to get there.

I have a parking account with Westfield Shepherds Bush, yesterday the stupid system could not read my spotless number plate, so instead of letting me in I had to take a normal pay on exit ticket.

This cost me £8 instead of my discounted £6, in spite of all the BS around how wonderful ANPR is made out to be it is fallible, but these PPC muppets will never admit it openly or it would lead to problems.

"Human error" is always cited as it can be swepped under the carpet, and they can carry on hoping the next one along is a mug!