Outlook 2010 issue

AndyPix

uninstall office, remove office folders from prog files and prog data.
open regedit, delete the office keys under HKLM/software
from control panel, use the mail icon to delete all profiles
delete the office folder from c:/users/yourname/appdata/local/microsoft


reinstall office
enjoy


PS. spammers are out in force today - ignore all the 1 posters suggestions

GT60

Thank you everyone

GT60

Hi
I don't have " HKLM/software"
I have HKEY classes root
HKEYcurrent user
HKEY local machine
HKEY user
Hkey Current config


There is no mail icon after I have deleted office via the control panel


I have tried to repair feature like Biggles said but that didn't work either


Talktalk say I need admin rights for outlook to work using the IMAP setting so I put cmd into the search box and clicked shift, ctrl and enter together and then entered sfc/scannow let that run whilst outlook was open but that didn't change anything either.


I have also right clicked on outlook and ran as admin but that didn't work either so I don't understand what I am doing wrong?
I have also done a clean install of the win 10 OS and this hasn't made any difference.

wongataa

GT60 wrote: »

Hi
I don't have " HKLM/software"
I have HKEY classes root
HKEYcurrent user
HKEY local machine
HKEY user
Hkey Current config

HKLM = HKEY local machine

GT60

It wontv let me delete office from local machine
"Cannot delete office Error while deleting key"
Would it be easier doing another clean os install?

GT60

Ok I give up now
Going to use talktalk pop settings as I cannot get the IMAP to work even after trying to set it up as Admin using Cmd and even right click and using admin from there.
Thanks everyone

GT60

Hi everyone

I have allowed windows 10 to update over the weekend after doing another clean install of win 10. and ran ccleaner disc wipe and now today I have reinstalled Office and allowed that to update.
Now I have come to set up Outlook 2010 and it opened already working and when I clicked on an attachment the preview worked. i was having issues with this last week.
I haven't tried setting up the e mail on the IMAP settings not that brave just yet and happy that my e mail is back to normal.
Thank you so much