Bank Mail going to Incorrect Address

Shakin_Steve

Outsider_83 wrote: »

The bank have back-tracked a little and issued an apology along with a £75 goodwill gesture, however they have advised this is the maximum I can expect for a data protection breach.

£75 is quite a good result, and an apology to boot :T

Outsider_83

Shakin_Steve wrote: »

£75 is quite a good result, and an apology to boot :T

Yes and it appears to be the upper limit on a data protection breach too so I am satisfied.

PeacefulWaters

Outsider_83 wrote: »

Yes and it appears to be the upper limit on a data protection breach too so I am satisfied.

It's nothing like the upper limit, but a more than reasonable amount for the circumstances you describe where it seems likely nothing malicious has happened.

Outsider_83

I think what the bank meant was that if I referred it to the ombudsman I would not get more than £75.

jonesMUFCforever

Outsider_83 wrote: »

I think what the bank meant was that if I referred it to the ombudsman I would not get more than £75.

That is not their call to make!
Firstly if it went to a formal Ombudsman hearing it would cost them £500 plus their expense of putting their side of the story.

Outsider_83

The only thing that has disappointed me is that my personal details have went to the incorrect address and subsequently gone missing and the bank never informed me of this.

eskbanker

Outsider_83 wrote: »

The only thing that has disappointed me is that my personal details have went to the incorrect address and subsequently gone missing and the bank never informed me of this.

But surely, having made the initial error of failing to process your change of address properly (and assuming the mail wasn't returned to them), they weren't aware that they were sending to an incorrect address so couldn't inform you as they didn't realise there was a problem until you told them six months later?

Outsider_83

The change of address apparently occurred correctly on the system, I found out today that some of the letters that went missing were ad hoc and the person who composed them was working off old paper records and did not check the system.

PeacefulWaters

Outsider_83 wrote: »

The change of address apparently occurred correctly on the system, I found out today that some of the letters that went missing were ad hoc and the person who composed them was working off old paper records and did not check the system.

Which bank?

They sound thoroughly backwards.

Outsider_83

PeacefulWaters wrote: »

Which bank?

They sound thoroughly backwards.

Danske bank.