Faulty Aga Rangemaster fridge freezer

watsimijig

This is a really long winded story so will try and edit to the finer detail.

We bought an American style Rangemaster fridge freezer aprox 2 years ago to put in a holiday home.We registered the 2 year warranty.The building has awkward access to the kitchen as its upstairs and the staircase is tricky,as opposed to the ground floor.The appliance therefore has to be lifted by machine to the first floor balcony .To this end we paid for a company to move the fridge to the first floor.

Unfortunately we have had a catalogue of problems with the appliance since installation culminating in several organised visits via there external repair agency- who then employ a localised contractor.Sadly there have been 2 no shows( haven drive 200 plus miles to meet there confirmed apt's ),wrong parts delivered ,fridge breaking down twice and loosing stored food etc etc etc ,i could go on .

This is just an example of a few of the issues needless to say whilst this is well documented at there end ,the result is this has waisted a considerable amount of my time and up and till recently pushing there been a typical suggestion as to 'we will just have to send the engineer out again'

The end result ,as the warranty shortly comes to an end,is we still don't have an appliance thats fit for purpose.They have now agreed to replace the product;great news i thought but without a new warranty.

The tricky bit is they are prepared to do a door stop delivery,however they naturally want there old one back(fair enough) .As such to facilitate this I'm unsure of my rights as to wether it should be now my responsibility to pay 'again' for a contractor to remove the old one and install the new one as the consequential loss on my part,through no fault of my own could be in the region of 300 pounds.

They've refused to pay the costs and there seemingly final answer to this is take it back to the retailer for a refund !! I am unsure of my consumer rights and would appreciate any guidance..Im not seeking compensation even for lost fuel,waisted time etc ,all i want is the new appliance in situ and functional..

Lomast

Is this holiday home for your own personal use or do you rent it out as if the later then it would class as a business transaction and your rights would be different

agrinnall

I doubt if they have any responsibility for your choice of location within the property, I think you'll need to cover that cost yourself.

watsimijig

The holiday house is for our own usage only, so the fridge is only on 'when it works ' for 5-6 weeks a year.

I appreciate that the choice of location is my problem as is the position of the appliance within the premises.The bit that sticks in my craw is that having paid for the appliance to be lifted in once, i face a removal and reinstallation charge again.Had the appliance not so badly failed and been fit for purpose then i wouldn't find myself in this position.Naturally if Rangemaster were to pay for this then we'd be reasonably happy,it wouldn't of covered the engineers mishaps waisted trips and time, loss of food etc,however i was always prepared to put this down to "one of those things"

bris

Its a drop kerb delivery service it's not really their responsibility after that.


The manufacture is dealing with the warranty, if you want to take it to the next level then you must deal with the retailer.


Warranties are not to be confused with your statutory rights, that's a whole different ballgame and includes deduction for the 2 years use you have had, from the item, regardless of how mush you use it.

JJ_Egan

Answers here as well .
https://forums.moneysavingexpert.com/discussion/5719080