Give me my money GB energy

Phil&Michelle

So we just switched from GB energy (Co-op) to Avro. Reason for switch was cheap deal was coming to an end and they were switching to quarterly billing but I prefer monthly so there are no nasty surprises.

It's been 4 weeks since the switch but I still haven't had my refund my GB energy account which was £500 in credit. How long should I wait before I get ofgen involved?

Thanks,

[Deleted User]

@Phil&Michelle
The losing provider has 42 days to generate a final bill and then 14 days to repay any credit.
If they fail to produce a final bill within that period then you need to use the supplier's official complaints procedure which gives them another 8 weeks to answer the complaint or for them to give you a deadlock code.
If after the 8 weeks or they issue a deadlock code then you can take them to the Ombudsman.
OFGEM (the energy regulators) do not help consumers although they will log complaints against a supplier for use in future if lots of people complain. But they will not help with individual issues. That is the Ombudsman's role.

footyguy

Phil&Michelle wrote: »

So we just switched from GB energy (Co-op) to Avro. Reason for switch was cheap deal was coming to an end and they were switching to quarterly billing but I prefer monthly so there are no nasty surprises.

It's been 4 weeks since the switch but I still haven't had my refund my GB energy account which was £500 in credit. How long should I wait before I get ofgen involved?

Thanks,

Can I ask how you accrued £500 credit in presumably about 12 months? :eek:

Seems like you were vastly overpaying.
But the monthly DD is typically set at 1/12th of anticipated annual cost based on the anticipated annual consumption figures you provide - the same figures you need to input into a comparison site to find yourself the best deal.

By using £500 less energy than you had anticipated, you were probably not ever on the best deal.
If the consumption drastically changed after you set up the deal, then you should have referred again to a comparison site (and/or updated your details in the CEC) to then find the best deal based on your revised consumption figures - switching mid term would probably still have been financially beneficial even if an early exit fee applied.

Phil&Michelle

Our annual bills are about £2600 for dual fuel :-(

Primarily because we have a hot tub and also a badly insulated out building used for an office. I would estimate these add £30 per month to our annual bills. In the summer months we only use about £100 per month for dual fuel so build up a nice healthy credit to cover the large winter bills.

footyguy

Phil&Michelle wrote: »

Our annual bills are about £2600 for dual fuel :-(

Primarily because we have a hot tub and also a badly insulated out building used for an office. I would estimate these add £30 per month to our annual bills. In the summer months we only use about £100 per month for dual fuel so build up a nice healthy credit to cover the large winter bills.

Your explanation does not really make sense, unless the supplier requires those joining at this time of year to pay more than 1/12th the anticipated cost per month (and reduces the monthly cost in the summer)

You see, if you were planning to use £2600 of energy over the year, then the monthly cost would be about £216.66pm assuming it was to remain level.
Therefore, after 12 months you would have paid what you consumed
(your account would have gone into debit over last winter and now evened out with the lower consumption over this summer)

But you haven't. You have overpaid by £500 - that's 20% more consumption than you anticipated (assuming level payments), which is significant when choosing a supplier/tariff.