Anyone had experience of Out Fox the market?

CO_NO

MoneySavingExpert.com Insert December 2018:

You might like to read our latest news story:

Outfox the Market customers vent fury over energy bill hikes

Back to the original post...

There is an article in "Utility Week" but other than that there seems little info.
I would be grateful for anyone who knows what can go wrong. I am on SSE standard tariff so I have to move fast. They don't offer the Warm Home Discount but their price is still remarkably good.

System

CO_NO wrote: »

There is an article in "Utility Week" but other than that there seems little info.
I would be grateful for anyone who knows what can go wrong. I am on SSE standard tariff so I have to move fast. They don't offer the Warm Home Discount but their price is still remarkably good.

They launched on the day that BG raised its prices so I doubt whether anybody actually knows anything about this supplier. Questions are already being asked:

https://forums.moneysavingexpert.com/discussion/5716462

System

http://energy-advise.com/outfox-the-market-energy-reviews/

jcl1234

I checked out Trust Pilot which gives good reviews from >230 reviewers. Unfortunately as I am a new user I can't post the web address, but a quick search on a well know search engine and you should find it.

I've just sent them an email query myself. I'll try to remember to share the feedback.

CO_NO

As the initiator of this thread, I should report back. Energy suppliers must be similar to Phone and Broadband suppliers - you do not know how bad [or good] they are until something goes wrong but I am content that I am saving approx >£500 p.a.

It seems though that the onus is on the customer to keep a strict watch that everything is going well.

Nuddin

Outfox energy is rubbish supplier never switch

Merlin139

Nuddin wrote: »

Outfox energy is rubbish supplier never switch

And this statement is based on what?

boliston

been with outfox 5 months now - prefer them to scottish power who were looking to massively increase my unit rates

orangesnaps

We have just switched to them last month from Eon, so far so good. I like that they have web chat option in the online account. I was able to use that feature when I wanted to request to have our direct debit collection moved to a different date and got connected quickly to a customer service rep and she was able to do that whilst explaining what we can expect as a result of the change (it would take effect in July) and that they would also need to initiate a payment to cover for this month's direct debit (fair enough). I also got the option on whether to receive a transcript of our conversation by email which I have requested and everything has been set up as I have asked. I'm just waiting for the final bill from Eon and I'm hoping that we won't get a nasty surprise from them.

Neilly1

I'd be a bit wary of the post by NUDDIN. First ever post, few words and discrediting a company with no facts.

I may not have submitted many posts but mine are all genuine.

[Deleted User]

I'd be a bit wary of the post by NEILLY1. 12th ever post in 6 years, few words and discrediting a poster with no facts.