Npower advice needed..please help!

32 Posts
Dear Community,
I need to know the best course of action to take with an Npower billing situation.
Here is the deal..
I have been living at my current address for around 9 months, and have yet to receive a gas utility bill through from Npower. (Electric is on a key).
We had a letter through in February stating that gas prices would be increasing from 16th March 2017, and I decided to wait for our first bill before switching to a better provider such as EDF.
Unfortunately, no bills have ever materialised. All we have received in our entire time of being residents here is a generic letter stating that we are one of the few customers affected by their billing system problems, and there may be a short delay in generating our bill.
Now 9 months have passed and we are still waiting for something to come through. And presumably a pretty weighty sum too.
Now I am aware this is a very common problem people have been experiencing, and by no means an isolated case. I'm just wondering what my best course of action would be just now?
Here are my options as far as my knowledge and understanding goes;
1. Contact EDF and tell them I would like to switch to them. They will presumably take care of all the finer details and force Npower to generate a final balance bill.
2. Contact Npower directly and ask them what the f is going on.
3. Just keep waiting and see if I ever receive a bill through from them.
4. I recall there is a template letter on the site here somewhere that you can send a provider if they have not sent you a bill for a long period of time, that may enable you to write off some or all of the bill due to them not sending it out in a timely fashion. Does this ring a bell at all? So maybe this would be worth doing?
Need to get this sorted asap now though, as we are getting very close to central heating season..and want to be getting a fair rate during this time. As well as switching from Npower as quickly and efficiently as possible..because they are absolutely useless.
Thanks in advance for any help you can offer.
Best Regards, Andy
I need to know the best course of action to take with an Npower billing situation.
Here is the deal..
I have been living at my current address for around 9 months, and have yet to receive a gas utility bill through from Npower. (Electric is on a key).
We had a letter through in February stating that gas prices would be increasing from 16th March 2017, and I decided to wait for our first bill before switching to a better provider such as EDF.
Unfortunately, no bills have ever materialised. All we have received in our entire time of being residents here is a generic letter stating that we are one of the few customers affected by their billing system problems, and there may be a short delay in generating our bill.
Now 9 months have passed and we are still waiting for something to come through. And presumably a pretty weighty sum too.
Now I am aware this is a very common problem people have been experiencing, and by no means an isolated case. I'm just wondering what my best course of action would be just now?
Here are my options as far as my knowledge and understanding goes;
1. Contact EDF and tell them I would like to switch to them. They will presumably take care of all the finer details and force Npower to generate a final balance bill.
2. Contact Npower directly and ask them what the f is going on.
3. Just keep waiting and see if I ever receive a bill through from them.
4. I recall there is a template letter on the site here somewhere that you can send a provider if they have not sent you a bill for a long period of time, that may enable you to write off some or all of the bill due to them not sending it out in a timely fashion. Does this ring a bell at all? So maybe this would be worth doing?
Need to get this sorted asap now though, as we are getting very close to central heating season..and want to be getting a fair rate during this time. As well as switching from Npower as quickly and efficiently as possible..because they are absolutely useless.
Thanks in advance for any help you can offer.
Best Regards, Andy
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Replies
Contact your supplier and ask - it ain't hard!
ps - when you moved in 9 months ago I assume you contacted them
a) giving your details to take on the supply and
b) giving them a meter reading??
You are referring to the 'Back Billing Agreement' which comes into play when a supplier fails to send out any bills for a period of 12 months or over
In states that the supplier cannot charge for any Elec/Gas supplied prior to the
previous 12 months from the date that the supplier manages to produce a first bill
Looks like I won't need to contact Npower as Affect will take care of it all.
Thanks for that 'dogshome'..That's what I was thinking of..
Hi Andy222,
Thanks for your message. Please contact us using the details on our profile page so we can help with your gas query.
Thanks
Jen
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using [email protected] - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
How can the nPower rep look at your account to investigate without you providing the necessary details (e.g. your name, address, account number, etc)?
I don't suggest you post them on a public site, so best to email Jen with them in private:)
Do come back with the response you then receive from nPower if you like ...Always interesting to know how these customer complaints end up being resolved.
Or have you already elected against option 2 in your OP, despite being urged to follow that in the very first response you received here by G_M? :cool:
Good luck!
what can one do eh?
Was simply interested to see if their representative would comment on a public site regarding said questions..and what that response might be. But you kind of spoiled that didn't you.
Of course I will follow the above advice and contact Npower directly with my account details to get this sorted out.
I can only speak as I find and, with a few exceptions, I have always found nPower's customer service to be no worse than that of most providers and certainly better than that of British Gas, which admittedly isn't saying much. Just talk to them, fgs! If you had a valid point, you would not need to "keep the thread interesting" as it would already be so.