Sky and OpenReach delayed Broadband installation - are we entitled to compensation?

RockersWAG

Hi all
We moved house at the end of June and three months before that, we booked our broadband internet and phone installation with Sky for the day we moved in.
We explained when booking that it was a new build house and that, therefore, the phone line itself would need to be connected to the exchange so was this something we would need to arrange separately with OpenReach.
Sky said no, they would do all of that and we confirmation back from them of the date we booked for the engineer to come and carry out the installation.
The day before we moved, we had a text message from Sky saying our broadband installation was delayed but no reason given and that they would be in touch with a new date when they had one.
We three or four times after we moved in, only to be told each time they still didn't have a date for us. Eventually, we demanded an explanation on the delay and they told us it was down to OpenReach not having connected the house to the exchange.
We then chased OpenReach, which also just responded with not yet having a date for the installation.
Eventually, seven weeks after we moved in, a couple of engineers turned up and we finally had our internet installed.
I had read previously that, if a date for installation had been given that was then unreasonably pushed back, that you could claim compensation from your broadband provider.
Given we had spent an absolute fortune on mobile data during the seven weeks without broadband, we put in a complaint to Sky requesting compensation and a refund of the money we had spent with our mobile phone providers on data.
Sky responded turning it down and saying that, despite it being almost two months, that wouldn't be considered an 'unreasonable' delay and blaming OpenReach.
As far as I understood under the regulations regarding compensation, regardless of whose fault it was, Sky as our broadband provider is the one responsible and I certainly consider seven weeks to be unreasonable!
Has anyone else had any experience of getting compensation from their broadband provider in similar situations or is this something I am just best letting go for my own sanity?
Thanks as always for any advice! :-)

lee111s

As often is the case with new build estates, developers leave it late in the day to call Openreach in to provide the infrastructure for the new houses and thus, it’s not ready by the time people are moving in.

There was a lack of capacity when I moved into ny estate last year, it took around 3 months from us ordering to having a connection.

iniltous

You don't have a contract with Openreach so you should have no expectation of compensation from them.
Sky have a contract with OR and are paid compensation automatically if OR have failed the terms of the contract between Sky and OR.
You may have a case for compensation frm Sky , but that is something between Sky and you.
When did you start paying for the Sky phone and broadband service, obviously if it were before the date the service was actually provided, then a refund of those days paid for is due, but if they only invoice you for that dates after service was provided , then it gets tricky, OR are reliant on the builder and possibly the local council , Sky are dependent on OR, how will you ever find out who caused the delay, and it may well be in the contract small print that they are not responsible for matters beyond their reasonable control