Iresa energy complaints - warning!

molerat

Why did you not do a DD claim with your bank for that payment ?
What has the ombudsman said about the complaint you submitted - you did didn't you ?

gardner1

BarryN wrote: »

I switched from Iresa when my cheap fix ran out on the beginning of December. Iresa still took my usual direct debit in mid December. Despite calling them to refund my money, i still haven't had anything sent back. They currently owe me over £300 and from Sunday it will be 3 months since I switched to a new supplier. They repeatedly ignored my emails & the queue for calling them is over an hour long.

I thought all tariffs had no exit fees...if so why wait

MontyBest

The post about how bad IRESA is was if anything understated.

the reply an outright lie, look on any forum and you will see a Tsunami of complaints. Go to the second cheapest supplier avoid IRESA at all costs.
Monty

gardner1

MontyBest wrote: »

The post about how bad IRESA is was if anything understated.

the reply an outright lie, look on any forum and you will see a Tsunami of complaints. Go to the second cheapest supplier avoid IRESA at all costs.
Monty

Been with Iresa for 1 year electric.......never had a problem
Enter meter readings at end of month/account always has small credit balance,just renewed for another 12 months but as it's exit fee free can move with no penalties
Only had problem with website once a few days ago but changed log in page to.
https://selfservice.iresa.co.uk/selfService/login

To be honest I had more problems with Npower,SSE and OVO granted I'm only with them for electric......gas tariffs or dual fuel customers seem to have more issues

Zarjaz

After a year of problems over direct debits, meter readings, etc., I finally switched supplier last week. Today I got an email from Iresa:

This is to inform you that we received a request to switch your ELECTRICITY supply from Iresa to a new supplier. We have denied the switch because there is an outstanding debt on the ELECTRICITY account

I checked my account online immediately. As I thought, I had a zero balance. I tried to call customer service, and only got a recorded message.

Is this how they prevent you from leaving?! I'm very unhappy, and now unsure of what i do next to get switched to the other supplier.

i now see that Ofgem have opened a formal investigation into Iresa. I wonder if this will help get me transferred?!

(Investigation into Iresa and its compliance with its obligations under its gas and electricity supply licences, SLCs 14, 23.3, 23.4, 25C (SLC 0 from October 2017), 27.5-27.8, 27.16, and the CHSR 2008)

poppellerant

Zarjaz wrote: »

After a year of problems over direct debits, meter readings, etc., I finally switched supplier last week. Today I got an email from Iresa:

This is to inform you that we received a request to switch your ELECTRICITY supply from Iresa to a new supplier. We have denied the switch because there is an outstanding debt on the ELECTRICITY account

I checked my account online immediately. As I thought, I had a zero balance. I tried to call customer service, and only got a recorded message.

Is this how they prevent you from leaving?! I'm very unhappy, and now unsure of what i do next to get switched to the other supplier.

i now see that Ofgem have opened a formal investigation into Iresa. I wonder if this will help get me transferred?!

(Investigation into Iresa and its compliance with its obligations under its gas and electricity supply licences, SLCs 14, 23.3, 23.4, 25C (SLC 0 from October 2017), 27.5-27.8, 27.16, and the CHSR 2008)

My advice to you would be to phone them as early as possible tomorrow morning, before they close the phone lines. I can't remember what time they open their lines, but I would start from 8am. Also prepare for a long wait - so if you're calling from a mobile, make sure it's charged up and you have enough credit for at least 2.5 hours (yes, 2.5 hours - you read that right).

I would pay your balance off with more on top, bearing in mind you will have a few weeks usage while you transfer which could also take the account back into debt,

Good luck!

Zarjaz

Just checked, and there is no way to make a payment other than via direct debit! So, as I will always be using fuel, my account will technically never be in credit!

poppellerant

Zarjaz wrote: »

Just checked, and there is no way to make a payment other than via direct debit! So, as I will always be using fuel, my account will technically never be in credit!

I believe they can take a one-off payment from your bank account if you speak to them.

Zarjaz

I think that the emphasis has to be on IF you can speak to them....they don't answer the phone. Or, when they do, people say that it takes 2 hours on hold to get to speak to someone.

I'll try calling at 8am.

Robisere

Just the abysmal communication times would put me off, never mind all the exensive complaints about service and other problems. I can email my supplier or use their excellent chatline if I need to. However, the only times I contact them, is to send a meter reading every couple of months, or set up another tariff. A response is never more than 48 hours away and my tariff is competitive. Good customer service and fast response to a problem, why should I switch from EDF?