We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Bt fault on line
Comments
-
If the fault is down to her equipment then I would brace yourself as she is likely to get billed £130 for Openreach attending and determining that the fault was with her equipment.
I would probably try to talk my way out of that. Vulnerable customer, not reasonable to expect them to understand that the fault could be with the phones or how to diagnose a fault. etc Keep it simple though, no embellishment. The problem is that the OP tried to diagnose the fault, so depending on which way you want to go with that they may have to admit some form of responsibility. The key is to make your complaint seem reasonable, using statements that are true.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards