Delivery mileage issue

kdeebee

We ordered a new Golf GTE.

The VW dealer tells us that having up to 50 miles on the meter is normal. Now, the dealer called and they have been using our car "by mistake" for test drives and it has racked up 298 miles.

At 50 miles / hour, that's 6 full hours of driving.

They have called and mentioned that we can either (1) refuse the car and wait for a new one or (2) take it and they will offer a free dinner in a local restaurant or so.

They also cannot say if our number plates were used or the dealer number plates were used during the test drives... he just doesn't know he says.

I have been told that it's important to treat the car well the first few hundred miles. So I am worried they have been pushing the car during those test drives.

They basically want us to pay a new price for a (kinda) demo model.

What do you think we should do? Refuse car? Or accept but what is an acceptable compensation? It's a £30,000 car.

Any thoughts would be greatly appreciated. Thanks.

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UPDATE: They offered paint protection (typically worth £350 apparently). I will refuse the car if this is all they do. We also went in to sign lease documents and "they had checked all the numbers, we just had to sign." Fortunately, I checked the numbers against the numbers from their quote (using my phone at the dealer) and there was a difference of £575. Basically, the car came with extra options "by mistake" and they just added them to the price in the lease... even though we hadn't asked for them in the first place. Most people probably wouldn't bother double checking I guess. When we confronted them, it was "a typo" and they corrected it.

debtdebt

Refuse the car and get a courtesy car from them until yours is ready.

motorguy

debtdebt wrote: »

Refuse the car and get a courtesy car from them until yours is ready.

+1

Thats what i'd be doing. A "dinner for two" is no compensation.

Marvel1

kdeebee wrote: »

They have called and mentioned that we can either (1) refuse the car and wait for a new one or (2) take it and they will offer a free dinner in a local restaurant or so.

They basically want us to pay a new price for a (kinda) demo model.
.

See your options.

Nodding_Donkey

50 miles to drive it on the back of the transporter?

I think that having mugged you off with that BS they see you as an easy mark.

A car with a couple or three hundred miles on it is second hand not new.

Muscle750

Maybe if they knocked off £5k id be tempted

flashg67

Refuse it, or push for more compensation - very poor of the dealer iMHO

Clive_Woody

Reject it and pull out of the deal. Wait for it to be listed as a second hand car and offer them a few grand less than previously agreed.

neilmcl

As above, reject the car, unless they want to knock a considerable amount off for selling you what is now a demonstrator.

TBH, this sounds almost too far-fetched to be believed, anything's possible I suppose.

daveyjp

Tell them you'll keep that one until the new car arrives.

Up to 50 could be reasonable depending where post delivery preparation is carried out, its not always at the dealer.

EmmyLou30

Up to 50 miles? Na, they're trying it on. I've had 6, 5 and 1 mile on the clock on the 3 new ones I've had. I'd say 50 miles was second hand let alone a few hundred. The interior won't be spotless and nor will the rest of the car after that and it will have been thrashed for those miles as well which is no good as you have to run it in gently.
I would say if they sell it to you as ex demo and knock £5k off then fine, if not you'll wait for the new one to be delivered and use it as the courtesy car in the meantime. Don't accept any less.