Anyone been able to contact World of Books?

RFW

southerly wrote: »

I thought you could cancel any order on amazon automatically within 1/2 hour, isn't that why as a seller orders show as 'pending' for a short time? (not including when the buyer has payment card issues & it can be pending for around a week).
Edit: just checked & it is 30 minutes so I suppose you just missed it by minutes

I'm fairly sure you can cancel after that. I think 30 minutes is the minimum lag between Amazon getting the order and telling the seller about it. I occasionally get invoice requests before I even know I've sold anything. As long as it hasn't been (marked as) despatched then you can cancel.

forgotmyname

Pun wrote: »

How could they know you've ordered a load of other books...?

Because i mentioned that i had ordered lots? Several from them.

Must make a mental note to avoid selecting them when ordering, run of the mill books so plenty of sellers to choose from all the same price.

I know orders directly from Amazon do state you can cancel and then it changes to you cannot cancel this order, maybe different for the orders not fulfilled by amazon?

I thought it was within 20 minutes, but quite possible it was 30 and a bit. Going through the orders and finding the right one may have taken longer than i thought.

Silly they cannot stop an order from being sent out though. Especially when they have not even sorted it. I can send the book back they sent me that i did not order in the same package.

skeki

I'm not defending World of Books but when you see the volume of books they get through, over 1,000,000 feedback a year on ebay alone which as feedback seems around 50% of sales nowadays that's 2.000,000. (feedback ratio comes from discussion with other sellers)

That volume of sales will naturally produce a huge quantity of queries, many of which are down to the ebay catalogue being wrong partly from allocating the wrong isbn number.

I have no idea how many they sell on amazon but those volumes rightly or wrongly are going to generate lot's of errors and dare I say buyers with little patience meaning slow answers to messages.

I don't say it's right but I'm not surprised when they operate the pile it high sell it cheap business system. They sell and deliver books for less than you or I could post them for so ultimately you get what you pay for with a company this size as if they were to introduce more efficiency the price would need to be higher.

Something else they do, it seems they fulfill for or are connected in some way to other book sellers as on odd occasions I have deliveries from them that I ordered elsewhere.

I order quantities of books most weeks and I too try to avoid them if possible along with those from the Wrap group based in Reading as they seem the most troublesome.

sham63

Yes, I avoid them now as well when I'm buying from marketplace sellers. I think they use 'very good' as a default condition regardless of actual condition.

I've had a few books from various Amazon marketplace sellers over the years, and if the condition has been really poor I've always had a refund and 'keep the book' message.

I was surprised that World of Books asked me to return a £2.80 book to them, a waste of everyone's time as it was 'recycle' condition. They could also see I wasn't a chancer as I sent them photos showing the broken spine, coffee stains and writing/highlighting in biro throughout the book.

forgotmyname

skeki, yes pile them high and sell then cheap, i think they buy the books for £60 per ton.
Not questioning the price but just find it puzzling that they cannot cancel a sale days before the item has been posted.

Yes they probably get hundreds of messages from buyers, but they did respond to my request to cancel before the item was sent. If their system is so poor that they cannot stop that being sent out then i think they need an upgrade to their systems.

If it was already in the post bag then fair enough, but this should have easily have been stopped. Cost them money to send it.