AVOID 24/7 HomeRescue

simboid

Boiler failed so call 24/7 Homerescue.... they charge £10/month boiler warranty, then had to pa £75 callout. They came looked and said expansion vessel was kaput and boiler beyond economic repair despite their advertising blurb saying all parts and labour inc. Indpendent engineer came out, stood on worktop to check pressure in vessel (24/7 did not do this & no way of checking otherwise....). This engineer then recharged vessel & heating works fine :beer:. Cost me £40. Have cancelled 24/7 direct debit & would never recommend to anyone- AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!:mad::mad::mad::mad::mad:

JDSTRINGER

I too have had a similar issue with 24/7 HR. They wanted to Charge me £350 to replace a part on my boiler which cost £75.00. Apparently my boiler was beyond economical repair, wasn't even worth £75, despite being 2 years old!!! I have cancelled my DD and will see what happens with them next.

I have moved over to HomeEmergency 24/7, I called them the day of the issues, an engineer was out the same day and my boiler repair. The cost to me was £50, and I'm covered for the rest of the year.

miss_toetoe

thinking of moving to 24/7 home rescue but now have concerns . My boiler is 10 yrs old , been serviced and maintained for 8 yrs by SSE . Because of increase in monthly payments I was advised 24/7 were good . It states in terms and conditions Page 11 section B boilers over 11 years a mandatory £75 excess is charged , though I had said I didn't want to pay excess on my monthly payment. I've emailed 24/7 for an answer on this query today and waiting for reply . I was thinking of taking out the cover which includes plumbing / electrical cover etc and they quoted £16.99 per month . Having read reviews I'm now concerned and may stay with SSE who have been excellent . Was thinking of changing only due to cost . Can anyone advise please

Mojisola

miss_toetoe wrote: »

Can anyone advise please

Read this thread -
https://forums.moneysavingexpert.com/discussion/5141494

Taywoodman

I only wish I had read these first....... this is a shamefully bad operation, even their own call centre staff admit it's crap! Talk about a con....... AVOID AT ALL COSTS!!!!!!!! Would far rather pay BG's extortionate charges..... at least you DO get a service!

woodie1942

This message is to "simboid" and anyone else who has cancelled Direct Debits in favour of 24/7 HomeRescue. Be sure to check your bank statements! I cancelled a Direct Debit and a couple of weeks later I discovered that 24/7 HomeRescue had re-instated it without telling me. :eek:

johnbhoy

Well if I could rate this 0 star I would, this company is not worth the 1 star I have to give.
First of all a month or so ago I received an email offering 2 free months insurance FREE, So replied back to accept, well my 12 month policy finishes now, so was expecting my 2 Free months to continue, checked my bank account and they have took another payment out of my account, so 3 days ago I rung there customer service, When I asked why another payment was taken they informed me it was a auto renewal, as I received renewal policy details it went from £16 to £24 so thought am not paying that, I normally change insurance every year as you are aware there is no loyalty staying with same company, so if it was a auto renewal why was it still £16 they could not answer, when I informed them I had 2 FREE months extra cover they told me it was for my car, I said no I had been sent email for boiler they had no records of it, so after phone call I sent screenshot of email of confirmation, I sent it to a kalebh AT 247homerescue.co.uk but he is now completely ignoring my emails. Now the last 3 days I have been trying to get through to customer service, 20, 30, 45 mins on hold to get through at the third time spoke to this Kalebh and and queried the money taken out he could not find nothing re 2 FREE months, as I had not sent email with proof (until after we ended phone call) I instructed him clearly to cancel policy when it ran out on the 24th of November as I was paying for extra month, and asked him to send me confirmation immediately well 5 mins after phone call I got email stating he had now cancelled policy completely, so phone calls are ‘recorded’ so hopefully trading standards will demand to listen to them, when I hung up and found email I sent it to him at his personal email address and received nothing back, ad it was proof I was entitled to 2 extra FREE months cover, and I wanted the refund £16 paid back to me. So overall the telephone scam of on hold for near 3 hours over the last 3 days has finally persuaded me NEVER to renew with this company, when I first told them I was leaving because of the price shooting up from £16 to £24 he told me he would reduce it for me but I have wasted my dinner breaks the last 3 days trying to speak to these but it was so frustrating waiting, when I first spoke to Customer service they could not explain why extra payment was taken from my account and could not authorise cancelling my policy, hence them putting me through to wait on hold 20, 30, 45 minute wait. So in my messages I stated if I get no reply back by Monday will instruct my bank to refund money back and will be in touch with my local trading standards.
Oh and the free boiler service I received, the engineer advised me (scare mongering tactics) to get a carbon monoxide gadget, which he had in his van for a nice little earner, I obviously declined, and will now get my boiler checked properly as am not sure if anything was adjusted when he serviced my boiler, overall this company is WORSE than 1 Star, shocking customer service and even worst trying to get through to there cancellation dept. stay clear I WILL NEVER EVER RENEW WITH THIS LOT EVER AGAIN
Another addition to this saga, I received in June an email from 247homerescue, regards extra 2 free months for car breakdown, I presumed it was with my current insurer, and accepted it as with the boiler scam, was checking bits of paperwork at home, and I found my breakdown cover who I was with ‘Rescue My Car’ so checked my statement and realised that I had no previous breakdown cover with 247 but as I had boiler cover, they scammed me by sending out email for 2 free months, after the 2 free months because they had my bank details they started to take monthly payments out and checking bank details I just rung them up, got through to someone explained I did not need breakdown as I already had it, as the offer was a extra 2 months I presumed as stated it was from my current reputable breakdown cover, but as it turned out 247 were using my details from boiler cover, chap on the phone said he would cancel it at 1110am this morning when I rung, and send me confirmation email via email within 10 mins....’I’m doing it now’ he stated, asked him for his name for ref, he said it will be on the email, I asked again he again stated it would be on the email, I then asked the THIRD time, saying are you refusing to give me your name, he then said his name was KALEB.....the same person who I referred to in earlier details of this message. I had sent email to KALEB regards cancelling boiler cover on Friday...I actually sent it 30 odd times, he replied back wasn’t happy I resent same message, I told him I wanted clarification as his wording was not clear in previous message, he never did reply back, hence why he never replied back today after our phone (these calls may be recorded) call at 1110am. Just rung them back again at 1316hr and spoke to a nice lady Hannah told her what has happened and never got confirmation from KALEB, he was on his lunch break, she would tell him to do it on his return or get someone else to do it for him. Just checked my emails and I got a reply back from KALEB he has sent me confirmation of cancellation for Boiler Cover & NOT WHAT I ASKED FOR WHICH IS THE CAR BREAKDOWN RECOVERY, so have just sent a message to him...so what a pulava this is turning out to be, want both policies cancelled but, customer service is shockingly bad from KALEB! Will await any updates. Currently in dispute still as policy finished/finishing last payment 8/10/17 policy expires 24/11/17 but I got 2 ‘Free’ Months deluxe cover.......so shouldn’t that expire 2 months time? But they took another payment this month on 8/11/17 my policy that is due to expires clearly has on direct debit mandate last payment due on 8/10/17 but they took another payment! DO TRADING STANDARDS READ THESE FEEDBACK, saves me having to explain it all again when I contact them? And will inform MONEYSAVINGEXPERT.COM where I got details from to get policy last year, am sure he will not be happy regards the free car breakdown and taking money sneakily!
21/11/17 Today received message from BRAD he has informed me money was taken on auto renewal, Now renewal details were sent to me, with big hike in price as stated previously, so had to ring to decline which I did. As Ive taken up the option of 2 FREE MONTHS DELUXE COVER, which I am currently in, but apparently 247homescam have informed me it finished 24/11/17 how does that work out then, if my last payment of the 12 months tariff (£16) was taken in October, and I declined the new policy (£24) which was due to start in Nov 8th why have then took £16 out on Nov 8th during my 2 FREE MONTHS PERIOD? Be aware terrible customer service, long phone calls to get through to speak to anyone.....when you want to cancel policy.
Also when they send email regards renewal they ask you to login to view new policy as I did, now when you login, it comes up ‘you have renewed’ this is trying to login to view beaware, NEVER EVER AGAIN WOULD I GO NEAR 247homescam