Sports Direct Returns - they want it both ways

andygb

bigisi wrote: »

Correct - way to make yourself look a fool before you've even started.

First thing, as a "newbie", which you are, we are told to be nice and polite to you, but as far as I am concerned mate, politeness is a two way street, so wind your ignorant neck in and stop insulting people - OK?
Secondly they didn't know about it in the shop, and I wasn't aware that the sale of goods act had changed into the consumer rights act.

So, rather than being pedantic, a bit of useful advice would be appreciated - thank you.;)

macman

Can you not exchange them for a smaller size that does fit you?
CRA makes no difference; if bought in store, you have no automatic right to a refund unless the goods are faulty. I'm not convinced that buying something of the wrong size, however inadvertently, makes the product 'faulty'. The issue here is the absence of a sensible store returns policy.

bris

powerful_Rogue wrote: »

Oh no, first rule when demanding your rights is to actually know them.

The Sales of Goods Act was replaced by the Consumer Rights Act.

bigisi wrote: »

Correct - way to make yourself look a fool before you've even started.

Well actually the Sale of Goods act is still alive and well, only the old consumer section formerly know as the Distance Selling Regulations were replaced.


And it just so happens the Sale of goods act will still cover breach of contract, so who's the fools now?

George_Michael

bris wrote: »

Well actually the Sale of Goods act is still alive and well, only the old consumer section formerly know as the Distance Selling Regulations were replaced.

And it just so happens the Sale of goods act will still cover breach of contract, so who's the fools now?

If you are going to correct someone, it helps if you get it right.

For a start, the Distance selling regulations were not part of the Sale of goods act.
The DSR's were an entirely separate piece of legislation and has now been replaced by the "Consumer Contracts (Information, Cancellation and Additional Charges) Regulations".

As for the Sale of goods act covering breach of contract.
Yes, but only for business to business contracts.
No sections of the SOGA still apply to consumer contracts as this is now covered by the Consumer rights act.

stuartJo1989

George_Michael wrote: »

If you are going to correct someone, it helps if you get it right.

For a start, the Distance selling regulations were not part of the Sale of goods act.

I don't think bris was saying that?

I read it that the DSR was replaced by the CCR, but that the SOGA is still in operation (there are items which are still covered under SOGA) and so the SOGA hasn't been replaced completely just yet.

As for the Sale of goods act covering breach of contract.
Yes, but only for business to business contracts.
No sections of the SOGA still apply to consumer contracts as this is now covered by the Consumer rights act.

... Except for items which were bought under the SOGA when it was in operation? My 5 year old cooker would qualify, for example.

That being said, if bris is making that point then they may have missed the word "yesterday" in OP's post....

George_Michael

But regarding consumer contracts, there are no parts of the SOGA that apply to any sales since October 2015 so there was no point mentioning the SOGA and breach of contract in a thread that is relating to a very recent purchase.

bris was wrong as he/she clearly stated that the DSR's were a section of the Sale of goods act.

bris wrote: »

Well actually the Sale of Goods act is still alive and well, only the old consumer section formerly know as the Distance Selling Regulations were replaced.

and if they are going to refer to other posters as "fools", they should really make sure that what they post is factually correct.

stuartJo1989

George_Michael wrote: »

But regarding consumer contracts, there are no parts of the SOGA that apply to any sales since October 2015 so there was no point mentioning the SOGA and breach of contract in a thread that is relating to a very recent purchase.

I agree, the word "yesterday" seemed to have been missed... But aside from that, everything looked fine to me...

bris was wrong as he/she clearly stated that the DSR's were a section of the Sale of goods act.

Maybe I'm reading it wrong, but it isn't clear to me.

Seems like bris was saying that SOGA is still in operation (in some respect), but DSR had been replaced completely and is now defunct.

and if they are going to refer to other posters as "fools", they should really make sure that what they post is factually correct.

Yea well, the OP is a "fool" for referring to the Sale of Goods Act for an item bought "yesterday". But it is a bit harsh to use "fool" and would prefer to use "misinformed" instead.

LadyDee

I wonder if socks (unless they are clearly packaged as new and unworn) are classed as underwear and SD won't accept returns for hygiene reasons?

powerful_Rogue

bris wrote: »

Well actually the Sale of Goods act is still alive and well, only the old consumer section formerly know as the Distance Selling Regulations were replaced.


And it just so happens the Sale of goods act will still cover breach of contract, so who's the fools now?

Apology accepted

andygb

macman wrote: »

Can you not exchange them for a smaller size that does fit you?
CRA makes no difference; if bought in store, you have no automatic right to a refund unless the goods are faulty. I'm not convinced that buying something of the wrong size, however inadvertently, makes the product 'faulty'. The issue here is the absence of a sensible store returns policy.

Thanks Macman and all the others who have added RELEVANT advice.
Yesterday, the manager said that I should have asked for the sock packaging to be opened before I purchased the socks - which I doubt they would have let me do originally, because it potentially leaves them with a pair of socks which they cannot sell if I then refuse to buy them.
I shall, following your advice, go back to the shop and ask them to open (as many as possible) socks until I find the correct size.
I should also advise other people thinking of buying socks at SportsDirect to follow the same procedure - open as many packets as you can until you find the correct size.;)
Do not trust the sizes shown on the packaging.