Avoid 'Origin Broadband' at all costs

martinbsp

Just wanted to add my tuppence to the ongoing complaints against Origin Broadband.

I only have 2 months left of my contract (1 year contract). It's been the worst 10 months of customer 'service' I've ever experienced.

Had intermittent broadband connection every day since joining. Called helpdesk countless times, nothing resolved. Keep you waiting for a helpdesk person for anything up to an hour only to find they are the very antithesis of a helpdesk, ie zero help. Or they put you on hold for so long you eventually hang up in frustration. Or they cut you off. Or they say they'll transfer you and you get added back in to the queue. Anything but help.

They have about 5 really badly recorded songs that play on a loop. I know Starships 'They built this city' off by heart now.

Accounts people just as bad. Today I was told I'd have to pay circa £140 to leave the contract early with 2 months left. When I asked to escalate this to someone I could query it with I was put on hold and then suprise surprise, cut off.

There are hardly any call records kept. If you get cut off they won't tell you who cut you off. They also invariably have no idea where the last person got on an issue if anywhere. Or indeed they often won't even have a record of your call. HINT: make sure you get itemised billing, at least you can satisfy yourself that you did call even if they can't see it.

I'm now at stage two of the MSE Resolver tool which they haven't bothered to respond to either.

Unfortunately I was drawn to them on the promise of a large cashback via Topcashback. Still not received 10 months down the line.

The only advice I can offer is to avoid this company like the plague. Spend a bit more and go elsewhere.

In short the whole 'customer service' seems to be geared towards covering each others backs. No quality checks, no records, once they have your business its game over for 12 months.

So relieved I have only 2 months left. 2 months of intermittent broadband EVERY DAY!

Origin Broadband - you suck. Rubbish, worst company ever. Complete waste of money.

IAmWales

Can't comment on the rest but you need to complain directly. Resolver is a third party tool that a service provider can choose to ignore. The complaints policy is here, follow it and then refer to the ombudsman.

https://www.originbroadband.com/policies/complaints

martinbsp

IAmWales wrote: »

Can't comment on the rest but you need to complain directly. Resolver is a third party tool that a service provider can choose to ignore. The complaints policy is here, follow it and then refer to the ombudsman.

https://www.originbroadband.com/policies/complaints

Complained (or tried to complain) direct on many occasions. Resolver was the last resort.

I'm wasting no more time on pursuing this. I leave this here as a warning to others. Avoid at all costs.

Browntoa

Long running thread here

https://forums.moneysavingexpert.com/discussion/5278762

JOHNMARSH161247

Hi I agree with the above comments about Origin Broadband absolutely rubbish company on customer service broadband speed is practically none existing and you can't access your portal to check even your Bill even though it's paperless and online Keep away from this company at all costs.