Laughable offer from Sky

Robisere

I have been with Sky for almost a year and was undecided whether or not to continue. They then sent me an offer which has made up my mind to leave, so I have written (not phoned or Emailed) to cancel from the date of cotract end.

I had TV services, HD Basic, Sky 3D which I don't use. Broadband & Talk, Line Rental, Talk Anytime extra, Call package, all based upon Sky Fibre Unlimited, the download speed of hwich is considerably lower than when I first took it. I don't have Sports or Films, just Box Sets. Their letter presented as a 'saving' of £20.90, but on closer reading and working out, it is actually a monthly increase of £14.70. I believe that Sky thinks the public are so dumb that most of them will accept this without question, but I see it as an insult to my intelligence. I had a lot of problems with the service within the first few months, but this has ended my interest in Sky. I'm off.

I will not end the broadband/phone/talk side of things yet, but as soon as possible I will.

How can such a company make such incorrect claims about an 'offer'? I question their business ethic, they are a thoroughly disreputable and possibly fraudulent bunch.

[Deleted User]

Robisere wrote: »

I have been with Sky for almost a year and was undecided whether or not to continue. They then sent me an offer which has made up my mind to leave,

You wouldn't have been given an "offer" to stay while you are still within the twelve month minimum term because you currently cannot leave!

"Possibly fraudulent"???:eek:

Robisere

Moneyineptitude wrote: »

You wouldn't have been given an "offer" to stay while you are still within the twelve month minimum term because you currently cannot leave!

"Possibly fraudulent"???:eek:

A more involved explanation, considering that you do not appear to have read my post -
They sent me an offer by letter, with an acknowledgement that my contract ends on 26 October 2017. The letter is dated 13 September 2017 and carries this information:
Product/saving: TV.
New saving: £20.90.
New offer start date: 26 October 2017
New offer end date: 26 October 2018.
I state in the original Post that I have written to cancel the contract "from the date of the contract end." They present the offer as a saving of £20.90, but this is the calculation which shows an actual increase of £14.70:

Box Sets increased from £10.00 to £17.90
Bill for due date 26 September 2017: Total = £49.39.
If I accept this new offer -
"Future Bill" proposed for due date 26 October 2017:
Total = £64.09
Increase - (£64.09) - (£49.39) = £14.70

They offer me a monthly payment which is presented in writing as a "New Saving". It is actually an increase. What would you call that, providing you have actually read, digested and understood the simple arithematic involved?

Presenting an increase as a saving. Fraud is the word I think.

And I was given " an offer to stay " despite what you say. It's all there, you just had to read it.

[Deleted User]

Robisere wrote: »

And I was given " an offer to stay " despite what you say. It's all there, you just had to read it.

The fact remains that you cannot leave until the remainder of your minimum term is up. If you were indeed made such an "offer to stay", this is the first time I have read that a customer has been given an unintentional incentive to leave.

Again, "Possibly fraudulent"???:eek: Contact the police if you truly believe fraud has been committed, that's a serious crime.

decbel

You certainly could be offered an offer within an offer.

Happens all the time.

They want to retain your business

They've worked out the math.

[Deleted User]

Moneyineptitude wrote: »

The fact remains that you cannot leave until the remainder of your minimum term is up. If you were indeed made such an "offer to stay", this is the first time I have read that a customer has been given an unintentional incentive to leave.

Again, "Possibly fraudulent"???:eek: Contact the police if you truly believe fraud has been committed, that's a serious crime.

You can 'leave' whenever you like, it's not a prison sentence, you just have to pay a penalty charge pro rata of your term remaining. I have 'left' with 2 months of my contract left and gone with freesat and NowTv because there is no contract and cheaper by far even with discounts from sky.

iniltous

The 'new' saving is against the list price , so your soon to expire deal is presumably a saving of about £35 per month, they put the price up by about £15 so the 'new' saving is about £20, obviously it's not a saving on what you currently pay, it's an increase on that but still a 'saving'.
All these type of company's are careful to present information regarding pricing in the best possible way (from their point of view)
I have just received a notification from Virgin telling me how grateful I should be that to improve their broadband only service to me,( absolutely nothing has changed) they have increased the price I pay by £1.99 , and nowhere on the letter does it either show the old or new total, just the increase, they obviously think by not presenting the actual total I won't notice the price has increased by over 25% in less than 2 years

bigbulldog

Robisere wrote: »

A more involved explanation, considering that you do not appear to have read my post -
They sent me an offer by letter, with an acknowledgement that my contract ends on 26 October 2017. The letter is dated 13 September 2017 and carries this information:
Product/saving: TV.
New saving: £20.90.
New offer start date: 26 October 2017
New offer end date: 26 October 2018.
I state in the original Post that I have written to cancel the contract "from the date of the contract end." They present the offer as a saving of £20.90, but this is the calculation which shows an actual increase of £14.70:

Box Sets increased from £10.00 to £17.90
Bill for due date 26 September 2017: Total = £49.39.
If I accept this new offer -
"Future Bill" proposed for due date 26 October 2017:
Total = £64.09
Increase - (£64.09) - (£49.39) = £14.70

They offer me a monthly payment which is presented in writing as a "New Saving". It is actually an increase. What would you call that, providing you have actually read, digested and understood the simple arithematic involved?

Presenting an increase as a saving. Fraud is the word I think.

And I was given " an offer to stay " despite what you say. It's all there, you just had to read it.

Where's the fraud then the £17.90 they've offered you for the box set package is still a good one as the standard price is £38.

[Deleted User]

That's near enough 50% discount on Boxsets (£35.25 full price according to my bill), sounds like a saving to me. Perhaps the OP has a different interpretation of 'saving'.

[Deleted User]

Deleted_User wrote: »

You can 'leave' whenever you like, it's not a prison sentence, you just have to pay a penalty charge pro rata of your term remaining.

Okay, to be pedantic, I could have said the OP cannot leave without penalty during the minimum term. I'm fully aware it's not a prison sentence, just a legally binding contract.

Colin_Maybe wrote: »

Perhaps the OP has a different interpretation of 'saving'.

Well his definition of "fraud" is interesting...

dawyldthing

You might as well have now tv as I think it has a lot of the box sets