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Aldershot hospital and Smart Parking

RAFwife
RAFwife Posts: 11 Forumite
Eighth Anniversary Combo Breaker
in Parking tickets, fines & parking
Hi,
We have just received a parking charge notice for overstaying the parking time by about half an hour. While we don't dispute this is the case (Smart parking have helpfully provided photographic evidence of the car entering and leaving the car park), the reason for this was that the hospital clinic was running late, and what should have been under a 1 hour stay turned out to be about an hour and a half, which obviously cannot be predicted when entering the car park.
What is the best course of action in this case, as I think the £100 charge they have issued (£60 if paid in 14 days) is unreasonable given the reason for the delay.
Maybe writing to the hospital (landowner) and asking them to cancel the ticket?
Maybe contacting the hospital to ask for evidence they clinic was running late then writing to Smart Parking with this evidence?
All advice gratefully received!
«1

Comments

  • KeithP
    KeithP Posts: 41,296 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    RAFwife wrote: »
    Maybe writing to the hospital (landowner) and asking them to cancel the ticket?

    Yes, do that.
    But I think you may need to be more forceful.
    Perhaps change "asking" to insisting".
  • fisherjim
    fisherjim Posts: 7,111 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    First stop is to contact PALS at the hospital.
  • Half_way
    Half_way Posts: 7,567 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    it would be recommended to pay anything your wasn't to send to then on here first
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
  • KeithP
    KeithP Posts: 41,296 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Half_way wrote: »
    it would be recommended to pay anything your wasn't to send to then on here first
    Is that too from the Plain Language Commission? ;)
  • Half_way
    Half_way Posts: 7,567 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    no, from the land of predictive text. should be
    recommended not to say anything until posting on here first
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
  • RAFwife
    RAFwife Posts: 11 Forumite
    Eighth Anniversary Combo Breaker
    So PALS were useless and just pointed us in the direction of the appeals process with Smart Parking themselves. Grrrrr
  • Quentin
    Quentin Posts: 40,405 Forumite
    Escalate your complaint at the hospital.

    But also follow the appeal process as set out in the newbies FAQ thread
  • Half_way
    Half_way Posts: 7,567 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    as I attempted to pay previously, what did you say to PALs? you need to post anything you want to say on here first. otherwise your either waste this time, shoot yourself in the foot, or both.
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
  • beamerguy
    beamerguy Posts: 17,587 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    RAFwife wrote: »
    So PALS were useless and just pointed us in the direction of the appeals process with Smart Parking themselves. Grrrrr

    The trouble is that PALS don't have a clue about these
    financial terrorists

    Smart have been kicked out of many places including Asda
    and one of their staff was jailed for fraud.

    If PALS remotely think that Smart are a responsible car park
    operator they are living in the clouds

    Read up about the very unprofessional Smart Parking
    and insist that PALS look again at your complaint

    http://parking-prankster.blogspot.co.uk/search?q=smart+parking

    It is worth noting that PALS would not employ anyone
    with such a bad record as Smart have, so why are they
    employing Smart in the first place
  • Coupon-mad
    Coupon-mad Posts: 155,731 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    RAFwife wrote: »
    So PALS were useless and just pointed us in the direction of the appeals process with Smart Parking themselves. Grrrrr

    Don't do that until you've read the NEWBIES thread. Use the BPA template, as keeper (NOT driver).
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
     Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
This discussion has been closed.
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