Arnold Clark

dunstonh

This complaint was rejected by the bank, it went to the FOS who also rejected it. This was in 2012

And that is exactly in the middle of the date range where Clydesdale were told to review rejected complaints.

Last week they wrote saying the complaint was being paid as they looked again using the consumer credit act/plevin.

Plevin does not reopen the complaint. It looks to see if the commission was in excess of 50%. If it is not, you get nothing. If it is, you get the excess over 50%. It has nothing to do with the original rejection and the case does not get reopened.

Therefore I contacted Arnold Clark asking them about timescales for previously rejected complaints being looked at again and quoted what the Clydesdale had said about re-visiting the complaint. (Plevin)

Clydesdale were instructed to reopen complaints and they are doing that. A couple of other banks were as well. However, the vast majority of the rest have had no such instruction.

You quoting misinformation or a misunderstanding of what is happening is not going to change that.

PLYSU

Hi. Many thanks for reply. I really just want some good advice but I feel it is changing away from Arnold Clark to tittle tattle.