PCN Admin Centre help :(

Loki01

Umkomaas wrote: »

They're not quoting 'Section 2', they're quoting 'Schedule 2'. The DPA isn't about parking, it's about handling of personal data. You're not likely to find 'parking' mentioned anywhere in the Act.

I did one single entry Google search 'The Data Protection Act' and it produced this. Scroll to near the foot of the page and you'll see a link to Schedule 2.

https://www.legislation.gov.uk/ukpga/1998/29/contents

I see!
Thanks! I will read it now.

Ok, well that doesn't help with the ticket. What can I send to them regarding that? I have already asked for the popla code again and they are refusing once again.

Umkomaas

Have you sent that lengthy complaint (produced for you by Coupon-mad) to the BPA and the DVLA?

Loki01

Yes I have. With their second refusal today (found it too late the first time).

Umkomaas

See what transpires from the complaints. If the hospital/ZZPS are stonewalling you then you've got to get the BPA and DVLA involved.

Loki01

Hello,

The DVLA hasn't been in touch at all and BPA said it contacted the company.
It is now quite some time and I am worried that they will come up with some deadline that i have missed.
If it comes to a court hearing, is the fact that they refused to give me the Popla code and therefore a chance of an appeal going to mean they cannot win?
Or am I being naive?

Coupon-mad

This is just ten days after you sent the complaint, and it's a serious one. Let the BPA deal with it, my you are a worrier, there is no way this is going anywhere, let alone court.

Loki01

Coupon-mad wrote: »

This is just ten days after you sent the complaint, and it's a serious one. Let the BPA deal with it, my you are a worrier, there is no way this is going anywhere, let alone court.

Thank you.
I am a worrier, you are right.
I am just worried because i work at the place so I think maybe they can say I was the driver. Also not sure if they legally have to give me popla code althought it just seems wrong if they don't. I really had no idea of the charge before the notice came.

Loki01

I just wanted to share this with you. I have received an email from AOS:

I have received a response from the Operator regarding your complaint and can advise as follows.

The Operator has confirmed that there was a procedural error and your appeal should have been considered as it was sent within 28 days of the Notice to Keeper being received. Due to this error, the Operator has confirmed they will cancel the parking charge notice and inform you accordingly. As the appropriate corrective action has been taken and we have received assurances that it was a mistake, we have closed the investigation.

Thank you for bringing the matter to our attention.


Thank you very much for your help here! I have received this response a week ago so I send an email to the PCN Admin centre asking them to confirm and suggesting they follow the code in the future:)

Redx

well done

glad to see it all worked out in the end

sometimes you just have to stick with it and play the long game

a win is a win

Umkomaas

It’s rather falling that they make what is a fundamental error, with serious consequences to you as an individual, yet get away with a shrug of the BPA’s shoulders, yet you make one minor transgression, then it’s £100, a lengthy appeals process to wade through, the prospect of 6 years of harassment from debt collectors, a possible court hearing with tens of hours of research to develop a defence and all its spin-offs, the hearing and a possible CCJ.

Something doesn’t seem fairly balanced in all this. If you have a fraction of the energy we put into fighting all this, you will as a minimum write to your MP and complain about this appalling and hugely disproportionate imbalance between an out of control PPC behemoth and your average Joe/Josephine motorist.