Faulty TV.repairable or not repairable

sebandie

Our 2 and a hlf yr old expensive tv stopped working so took it to
Currys for their KnowHow team to repair.
It came back with a letter saying they were not able to repair my device as the parts required are no longer available.
I threw the TV away after getting a small out of warranty payment
from Currys.I also contacted LG who made the TV and told them what had happened and that I was not well pleased that the tv only lasted 2 and a half years and that parts were not available only to be told that they not only have spares for all their devices including mine but keep them available for 6 years....Now I'm bloody fuming,being told a pack of lies by Currys knowhow team :mad:lead me to throwing the broken tv out and buying a new one when it could have been repaired.:mad:
Where do I stand with this dilemma?

Gavin83

sebandie wrote: »

Where do I stand with this dilemma?

I assume this was diagnosed as a manufacturing fault? They probably meant the parts were not available economically for them to repair the TV and therefore they took the decision to offer you a partial refund instead, which you accepted. They are entitled to do so, regardless of the availability of the parts.

If they actually lied to you that's unfortunate but I doubt you can prove it and it makes little difference to the situation anyway, they didn't have to repair your TV.

BorisThomson

As per Gavin, they probably mean the tv is not economically repairable. TVs are largely throwaway items nowadays.

How much did you originally pay for the tv and how much did they give you?

Al_Ross

"not able to repair my device as the parts required are no longer available."

No mention there of beyond economical repair, parts not available is a totally different thing.

Op,what was the problem with your tv,did they even say?

CoolHotCold

You stand in the same position that you're currently are.

Nothing more you can really do. The parts may not be available at the period of the repair, they may not be available to Currys but LG will carry out repairs in house and not allow other repair agents access to the parts.


But in the end, it was your decision to throw away the TV, and I would argue it was no longer legally yours after Currys issued a pro-rata refund under the SoGA

[Deleted User]

If they clearly told you the parts are unavailable when they are you've got grounds for complaint, but whether it'll get you anywhere when they say 'you can't prove it' is another matter. I wouldn't drop it without making a fuss though.

Manxman_in_exile

sebandie wrote: »

Where do I stand with this dilemma?

Actually, it's not a dilemma...

Leo2020

You say it is 2 and 1/2 years old yet and they got an out of warranty payment. Are we talking you claimed under the Consumer Rights Act/Sale of Goods Act or did you have a service plan with them?

If a service plan you are bound by the terms of the service agreement.

Would be good to know what this "out of warranty payment" was.

CoolHotCold

Leo2020 wrote: »

You say it is 2 and 1/2 years old yet and they got an out of warranty payment. Are we talking you claimed under the Consumer Rights Act/Sale of Goods Act or did you have a service plan with them?

If a service plan you are bound by the terms of the service agreement.

Would be good to know what this "out of warranty payment" was.

It would be under the SoGA (for the age of the TV) and Currys Service Plans don't give money back, its in the form of a voucher to buy a comparable TV to the one purchased.

Leo2020

I am aware they give vouchers it was more that they said they took it for repair and didn't mention paying for the repair. Currys charge for repairs out of warranty. Unless they claimed under SOGA and Currys offered to look at it for free but this goes against their current form. They tend to offer to look at items these days when a customer is claming under their statutory rights but they charge a fee for doing so which is then refundable should they find an inherent fault. But of course they could have waived the fee for the OP.

If they have offered a partial refund to the OP then that seems reasonable under the SOGA but I'm just not sure from what the OP wrote that is what Currys offered.