Switch to Vodafone means 2 weeks without internet!!!

esuhl

We'll keep you up-to-date throughout the process of resolving your complaint:

• A member of our dedicated complaints team will call you within 48 hours with a resolution

https://www.vodafone.co.uk/vodafone-uk/complaints/

esuhl

I called complaints again. My account is inactive and there's no record of my raising any kind of complaint (!!!!!!?!)

I was then put through to a strange menu: "Press 1 for Crystal; 2 for Siebel". (Huh?) before being transferred to the Business Porting Team who couldn't help as I don't have a business account.

They then put me through to someone ELSE in the Business Porting Team. Who again (unsurprisingly) couldn't help.

I then spoke to someone in the Personal Porting Team... who said that they only deal with mobile phone transfers.

Finally I got through to the right department and, after repeatedly explaining the (tediously simple) issue until it was understood, I now need to wait until Monday to see if the cancellation date can be changed.

I'll call back on Monday to see if my complaint about the complaint has disappeared into another black hole.

lee111s

As you can see, the grass isn't always greener

esuhl

Vodafone have failed to contact me AGAIN.

I will raise a complaint about the complaint I made about a complaint about the issue I was having which is unresolved.

Use Vodafone at your peril, people. You have been warned!

esuhl

Oh god. Even with a COM reference number they couldn't find a record of my multiple complaints. Eventually they found a log, which confirms that they can't contact Sky "because of the Data Protection Act" (don't laugh) and that I will be without internet access for two weeks.

They weren't going to tell me. They were just going to let me be cut off. On what planet does that count as acceptable customer service? After I've raised three complaints!!!

Anyway, it's taken OVER TWO HOURS on the phone and I still haven't got through to anyone who can help.

I give up.

I've cancelled the direct debit, and got BT/Sky to retain the line.