BA0755 Basel to Heathrow - 11th August 2017

garyba66

Hi,
I have also posted the following on Flyertalk, as to otry and expand the audience and opinions on the next step I should take.

The suggestion from people on Flyertalk is to go back to BA quoting the Sturgeon case or go straight to a Money Claim.

As you cannot respond directly to BA when they reply to you should I a) create a new compensation claim and state unsatisfactory with outocme with claim reference xxx or b) approach them via a different email route.

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Looking for assistance with a flight cancellation/delay on the above flight and BA have refused to pay out compensation.

I was on the above flight, and after we boarded the Captain announced that there was an issue with the fuselage. He said he was speaking with London, and had been advised that they had to carry out a full technical check (21 pages long) and we would be delayed an hour.

After the hour was up the Captain came back to advise that he was off loading the passengers as a) they were only on page 4 or 21 doing the checks and b) he would be out of hours in 20 minutes.

As I had only hand luggage I was lucky enough to be able to get back through passport control to the BA check in desk and get booked on the later flight (21:55) - which still arrived at Heathrow more than 3 hours later than my scheduled arrival.

I duly completed the BA compensation form and last night I heard back from them stating that the claim would not be upheld as they state the 'aircraft damage wasn't caused by them and therefore they are not liable to make a compensation payment'.

Cynically I feel this is an opt out by BA - and they are still liable to pay and might be trying to use this as a method of scaring off the majority of customers.

Was any one else on this flight and had the same/different response from BA - or on a different flight with this reply and how did you take it further with them to pay out?

Thanks in advance for any help