BA refusing refund

ap1970

I was caught in the BA IT failure and they are being uncooperative in refunding my expenses. They are refusing to refund a flight I booked until I jump through more hoops with Expedia, after 3 months of filing the claim. Anyone else have experience of this type of issue?

I came into Heathrow on a BA flight and my connecting BA flight home was cancelled. I had to stay the night, book a separate BA flight myself (they were not rebooking anyone) and got home after a 5 hour delay on the second flight. I claimed compensation for both flights (the 250 euros) and the cost of the second flight plus food. They sent 250 euros and food compensation quite quickly and said the refund for the second flight was with their refund dept

Having heard nothing for 6 weeks I contacted them again and they said I had to get a refund from Expedia. My initial booking for the trip was with Expedia but the flight I am claiming refund/compensation for is the second one booked directly with BA. I pointed this out but they then said I had to get a refund on the unused portion of my initial trip and they would refund the difference. I pointed out that the ticket says it was non-refundable but the just said the same thing again.

Having kept quiet for a long time and then pulling this Expedia thing out of the hat, I get a strong sense of being made to run around the houses until I give up. Is there any basis for refusing a refund because of some other flight ricket?

Vauban

Please post this on the BA thread, rather than starting a new one. There are also some relevant posts there you might usefully read.

jonesMUFCforever

Why not ask Expedia for a refund -- just to see what they say?