Europcar Hire Charges

DaveinSpain2003

Living in Spain I had booked a flight to Manchester. Through the Easyjet website I also used Europcar to hire a car for collection at Manchester Airport and return to Newcastle Airport. As I was flying 2 weeks later I elected to pre-pay the hire charge, saving myself 10% on the booking.
Less than 24 hours after returning the car I received the invoice by email, with an additional sum deducted from the debit card I had used as security for the hire.
I know I used the Easyjet website for the booking (for convenience) but the booking confirmation was from Europcar and prepayment was to Europcar.
My question is:
Can Europcar make additional charges, over and above the amount I prepaid, if those charges do not relate to the additional charges covered by the terms and conditions?
The only charges on the invoice are daily hire, one way hire, VAT and 10% discount. Nothing that would constitute an additional charge.

richardw

Call and ask.

DaveinSpain2003

Even though I hired the car in the UK the email containing the invoice pointed to Europcar Customer Services Spain for any query. The email address failed. I contacted Europcar Spain via the website and they referred my query on to Customer Services UK. That was 9 days ago and I am still waiting for a reply, even after a prompting.

richardw

Perhaps call on Monday https://www.europcar.co.uk/contact-us/phone

DaveinSpain2003

Sorry, not phoning an 0871 number from Spain. Might as well just write it off, but it is the principle of the thing.

WAYT

DaveinSpain2003 wrote: »

Sorry, not phoning an 0871 number from Spain. Might as well just write it off, but it is the principle of the thing.

It's a 0371 number. Normal landline rate.

0371 384 0235

http://www.area-codes.org.uk/0371-numbers.php

If you don't want to use that number, use this one; 0116 223 3632

DaveinSpain2003

Europcar finally replied to my query, saying they needed more time. I replied stating what was included in the price I pre-paid and there was nothing in the final invoice that was additional. I think I have a result as overnight I received two emails. The first was the original invoice, including the additional charge while the second was a revised invoice showing the pre-paid amount. It has taken 18 days so far and I now wait to see if the refund arrives!