Ryanair Cr*p Telephone Service

peterbaker

Oh do shut up B_F - sometimes I do wonder about you! You so easily drop into teaching grandmother to suck eggs mode :rolleyes: , and you generally can't resist coming here and spouting that Peter Baker loves ranting about Ryanair.

I do use Webmail but if you must know, my preferred webmail provider only allows 50Mb of space and I have to download and archive every couple of months to keep it clear. Now I suppose you are going to tell me I must use a different Webmail provider to suit your line of argument? Get real, you have no idea why else I use the provider I do.

Anyway, I do record the booking reference the moment it appears on screen (I used to keep screenshots too but what's the point if you copy down the reference number correctly and Ryanair are changhing Ts & Cs all the time anyway?!)

I did copy down the reference number correctly. It's all I usually need. So what went wrong?

I'll tell you again. I had inadvertently blocked myself out of the website record so I needed some human customer service.

And why was I even bothering to try to get into the website record of the booking in the first place?? Because Ryanair had started playing silly b*ggers with changing existing bookings without telling me!!!

That's all. So who was at fault?? Are you seriously saying it was me? You crazies!

Blocking myself irretrievably out of a website record of a 1p flight by failing just three times to correctly input two pieces of essential data with no redundancy in the online secure access routine?? If the company really prefers not to take phonecalls why on earth don't they build a better security routine which enables alternate personal data to be input in order to view the details of the flight for chrissakes?? The girl I ultimately spoke to only asked me my telephone number, post address and email address and that was good enough for her.

My need to call them arose on my part from a perfectly innocent mistake by a very experienced Ryanair customer who was wise enough to spot something odd going on and to start checking, but who forgot that he had used a new credit card not a debit card for this one particular booking mostly to gain satisfaction that credit card fees on these truly 1p only flights really were waived!!


The rest is history, but I have learned absolutely nothing that I didn't know already except that perhaps it truly does take FIFTEEN (not FOURTEEN) minutes more often than not, for Ryanair to answer their damned phones:rotfl:

alared

Peter
You can rant and rave and come up with all sorts of excuses
"I had inadvertently blocked myself out of the website record"

At the end of the day,it was your fault entirely and nothing to do with Ryanair,who had done their side of the deal correctly and sent you a reference number,which you lossed.
End of story.

peterbaker

Oh come on alared, my other half asks me why I even bother coming here because of the likes of you. She says you are worse than contrary, bickering children in the playground, and surely not worth the effort of pressing the keys, and she isn't wrong, is she?

The only reason I do respond is to put you down so you don't get the satisfaction of ending the thread on an obtuse note. Is it really worth getting up again?

After providing Ryanair with some suitable PR for a period not disproportionate to the period they inconvenienced me by cr*p telephone service yesterday morning, I said that I would expect interest in this thread to fade from the first page of the forum summary by yesterday afternoon. You and significant others have done a fine job of keeping it bumped ... why??:rotfl:

alared

peterbaker wrote: »

You and significant others have done a fine job of keeping it bumped ... why??:rotfl:

Peter

Why do you use a good,efficient company like Ryanair when you do nothing but moan about them?

You make an a*se of things but blame Ryanair,this reflects badly on you.
People get the impression that you think you are ALWAYS right.

Still we all know that you ALWAYS have to have the last word on matters,so feel free.

peterbaker

No alared

I will give you the chance of the final word if you can keep it on topic.

You insist that it is me not Ryanair that made an ar*e of things.


Answer this if you will:
In Ryanair's nine option automated telephone answering service option 2 no less is "If you require an additional copy of your emailed itinerary, press 2"

Customers can hear that one after about two minutes of mandatory listening to other junk announcements.

Notice it doesn't relegate the specific problem to option 9 which is (and I paraphrase) "...or if you have otherwise made an ar*e of things, press 9"

Nope, it is option 2. Requiring a fresh copy of the itinerary is then, we might reasonably assume, a common malady for those that actually feel the need to stick their head in the lion's mouth and risk calling Ryanair.

So then, having been offered such an option at a relatively early stage in the proceedings, what would you do? Would you press option 2? Well would you, punk ?

Well I did, twice, hoping for a speedy and perhaps even automated solution along the lines of "speak your reference number slowly and we will remail your itinerary in a few moments". But no, both times I open the door to a engaged tone i.e. long drop to the outside again. Which is why on my third attempt I voluntarily demoted my enquiry to option 9 and waited FIFTEEN minutes.

Now failing to manage a customer services telephone system like that is what I call making an ar*e of things.

What do you call it?

alared

Peter
Both you and I know that a lot of companies make quite a bit of money through phone calls being put on hold,you are in a queue,when our next customer advisor is available,press this, option press that option 0870 numbers,etc.
A long drawn out message before you`re even given an option.
Insurance companies and especially ISP providers are reknown for this tactic

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simply to make money.

Ryanair is no different,where they can make a buck,they will.

What number did you use and how much a minute was it?

There`s one thing for sure,you won`t "mislay" your ref. number again.

Eh

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will you?

peterbaker

:whistle:
:think:
:doh:
:silenced: