Buyer is calming jewellery is fake

Bath_cube

Hi all. I listed a necklace for sale on preloved and it was sold within a week. The buyer messaged me yesterday to say a local jewellers told them it is fake. It was a sterling silver with platinum overlay necklet set with 4 blue diamonds which weighed almost half of a carat. The item was purchased for me in 2004 and cost £250 then from lesley Davies. I included the original receipt in the box with the item which clearly states the date and cost and the item code which stated diamond / stone jewellery next to the item code. I only wore it once because I don't like coloured gemstones. The stones are a pale aqua colour and are treated gems. The buyer paid by paypal and says they are going to make a refund claim and keep the necklet too as it is a fake. What can I do?.

lincroft1710

I suspect the buyer is scamming you. Ask them for written confirmation on the jeweller's headed notepaper that the item is a fake. Or alternatively offer them their money back and the postage if they return the item.

If Paypal refund and the buyer does not return the item, that is theft. Fake items cannot be seized/kept by members of the public unless they are to be passed to the police, Trading Standards or similar.

dj1471

Assuming you're a private seller: ignore them.

If they raise a PayPal claim dispute it. If they maintain that it's fake they can take you to court and prove their case there.

bris

What's it a fake off? Fakes are designer/branded goods that are copied and passed of as real, i'e Rolex etc.
If it an unbranded item then its not a fake of anything, just a jewellery piece made of what ever it is made of. Has it been misdescribed, did you state in the ad it was something and they say it's not?


Paypay will however give you a hard time although if you can call them and talk it through explain that it's not a fake then you might have a chance. They do however usually side with the buyer although they might insist that it's send back first.

George_Michael

bris wrote: »

What's it a fake off? Fakes are designer/branded goods that are copied and passed of as real, i'e Rolex etc.
If it an unbranded item then its not a fake of anything, just a jewellery piece made of what ever it is made of. Has it been misdescribed, did you state in the ad it was something and they say it's not?

One definition of the word "fake" is: "a thing that is not genuine; a forgery or sham." so if a piece of jewellery (branded or unbranded) is advertised as being made of gold with diamonds and it is in fact gold plated nickel with cubic zirconium stones then it is indeed a fake.

theonlywayisup

Paypal is not a good option for items on Preloved.

Did the buyer collect? If they did, they forfeit their buyer protection on Paypal.

If the buyer didn't collect they will have 180 days from payment date to open a dispute for SNAD (significantly not as described). It used to be that the buyer had to prove the item was counterfeit. Unfortunately now Paypal decide whether the item should be returned or not based on the evidence given in the case - as you supplied the original purchase receipt I don't see how you can refute any claim and it would be highly likely they ask the buyer to return it to you for a full refund. Alternatively if the buyer shows good evidence the item is counterfeit, the buyer can be asked to dispose of the item and your funds will be returned to the buyer.

DoaM

Did you keep a copy of the original receipt? (I hope so).

seashore22

The op has a lot of problems with their jewellery.

Bath_cube

Yes I did. A photocopy and I took a pic of the receipt on my phone too.

seashore22

Hi Bluelass.

This is the 4th thread (that I know of) with problems involving jewellery. Maybe steer clear of buying and selling for a while. It's causing all sorts of issues for you.

Bath_cube

Paypal have told me the buyer says the necklet is hallmarked as silver but no hallmark for diamond content. I have some pieces of jewellery which contains diamonds but only gives a hallmark for the metal purity. If a item cost £250 in 2004 it certainly wouldn't be CZ as the buyer is claiming. The receipt as previously mentioned states diamond/ stone jewellery. I have recently purchased earrings from TJC and there is no diamond hallmark on them just 925 as they were rhodium plate silver. However TJC assured me that they are genuine mined stones in the earrings, they cost £130.