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Currys/PC World - 9 days old defective laptop - Wont give replacement or refund?

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Comments

  • vsmdsm
    vsmdsm Posts: 18 Forumite
    Lorian wrote: »
    Does it do it on battery too, when not plugged in?
    No it only does it when its plugged in
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Pay an electrician to test it .
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It might be worth contacting the manufacturer. Is there an Apple store in your area?
  • Le_Kirk
    Le_Kirk Posts: 25,663 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    JJ_Egan wrote: »
    Pay an electrician to test it .
    OP has already been told by an Apple representative that it is a fault.
    I have since chatted with apple online support and apple have confirmed that their laptop shouldnt give me a tingling electric shock and that this isnt normal at all they also told me I should unplug the laptop, shouldnt charge or use the laptop as they are safety concerns etc. They have obviously confirmed the laptop is defective.
    neilmcl wrote: »
    It might be worth contacting the manufacturer. Is there an Apple store in your area?
    It has already been confirmed by an Apple rep - see above
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 30 August 2017 at 10:41AM
    Since it has a one year's manufacturer's warranty, stop wasting your time with Curry's and get it repaired direct by Apple. CRA will not apply, but if it cannot be repaired, they should replace it-you have no automatic right to a replacement.
    What puzzles me is, why, as an IT professional of 15 year's experience, are you buying so much as a USB cable, let alone a Macbook, Pro, from PCW/DSG, whose after sales service is notoriously poor?
    No free lunch, and no free laptop ;)
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