Currys/PC World - 9 days old defective laptop - Wont give replacement or refund?

photome

I get static shocks from lift buttons and car doors but it does depend on the carpets ( I think) and or the time of year (different atmospheric pressures).

Is it possible you tried the other ones on different types of carpet

vsmdsm

photome wrote: »

I get static shocks from lift buttons and car doors but it does depend on the carpets ( I think) and or the time of year (different atmospheric pressures).

Is it possible you tried the other ones on different types of carpet

Hey nice to hear from you. My sister gets shocks from lift buttons aswell she now wraps her sleeve over her hand before pressing the buttons.:)

I tried them in the exact same location, the exact same room and everything, I even tried the laptops side by side plugged in one gives me a static shock the other doesnt do anything at all. I even tried them side by side in different rooms just to be sure still the exact same result. Iv even tried them on wood surfaces in a room that didnt have carpet floors still the exact same result.

In the Currys Store they had 3 laptops on display plugged in side by side touched each of those and I felt nothing. They plugged my laptop in and I felt the same static shock again.:eek:

When I took it in the staff just completely denied it at first and said that they couldnt even feel anything even though I could feel it, later they admitted they could feel it and started insisting they could feel the other laptops doing it aswell but I guess how do I know if they are telling the truth because I couldnt feel anything wrong with the other laptops?

I thought maybe its just me maybe I am just extra sensitive to static electric or something so I didnt tell my mum and just asked her to touch each laptop and she felt one giving the static shock which made her jump a little and she didnt feel anything in the other one.

I also asked my sister to touch both laptops one by one she also jumped a little with one and didnt feel anything in the other one.

sheramber

Nobody os arguing that it isn't happening. They are saying it does not make it a faulty laptop.

When we contacted Apple about a faulty laptop we were given an appointment time for the genius bar. It did involve a trip of three and half hours tog et there but we were dealt with on time and very efficiently and it was repaired free of charge.

AndyPix

I think you are getting your terms wrong.


A static shock is a one time "spark" type shock, like you get off a car sometimes, or like the examples mentioned above (carpet etc)


Correct me if im wrong, but i think what you are feeling here is more of a continuous "tingle"
which is not static buildup and you should definitely not be getting that from your computer.


I have felt this before on some defective mobile phones when they are charging.


Im not an expert on consumer rights, but i have many years experience in IT and again, you should not be getting this type of current from the metal enclosure of your device.

Your laptop is faulty - demand a refund


What i will say though, is never ever shop at currys/PC world
(far too many reasons to go into here without hijacking your thread)

AndyPix

neilmcl wrote: »

changed the power supply from a twin core figure of eight type to a more robust 3 core charger. This fixed the problem.

They added an earth - that's what the problem is here i suspect, some dodgy wiring to earth the chassis

vsmdsm

AndyPix wrote: »

I think you are getting your terms wrong.


A static shock is a one time "spark" type shock, like you get off a car sometimes, or like the examples mentioned above (carpet etc)


Correct me if im wrong, but i think what you are feeling here is more of a continuous "tingle"
which is not static buildup and you should definitely not be getting that from your computer.


I have felt this before on some defective mobile phones when they are charging.


Im not an expert on consumer rights, but i have many years experience in IT and again, you should not be getting this type of current from the metal enclosure of your device.

Your laptop is faulty - demand a refund


What i will say though, is never ever shop at currys/PC world
(far too many reasons to go into here without hijacking your thread)

Yes I agree with that and yes it is a continuous tingle from the aluminum body of the laptop while its charging as you mentioned. So yes I am wrong about describing it as a static electric shock as it doesnt get discharged and its continuous.

mattyprice4004

Just to clarify (I know some others have too), this definitely isn't static.

To my knowledge it's due to poor / non existent grounding and happens a lot in metal bodied electronics that use a switch-mode power supply.

A MacBook shouldn't suffer with this - its faulty if it does.

Lorian

Does it do it on battery too, when not plugged in?

Al_Ross

Contact Currys Head Office regarding this.

Inform them if you don’t get a resolution you will take this to the press.

vsmdsm

mattyprice4004 wrote: »

Just to clarify (I know some others have too), this definitely isn't static.

To my knowledge it's due to poor / non existent grounding and happens a lot in metal bodied electronics that use a switch-mode power supply.

A MacBook shouldn't suffer with this - its faulty if it does.

I absolutely agree I was describing it wrong and it isnt static otherwise it would just get discharged on touching the laptop and it wouldnt happen again for a while.

I just couldnt really find a way to describe it at the time and that was the closest thing that came to mind. Sorry about that. Its continuous and doesnt go away.