Planning my escape from Barclaycard

sjb76

If anything it's xenophobic, not racist, but anyway.....

The main thing issue is can they do the job or not? I've sent various questions by secure message and they answer a completely different question to the one i asked.

I asked if it was possible to reduce a credit limit on one card and increase it by the same amount on another account and they replied with the the standard credit limit increase stuff which wasn't what i asked for.

I asked if i could close my account and they confirmed the account was open.

I asked if there were any balance transfer offers and they confirmed the end date of my existing balance transfer.

They need more training, it's as simple as that. Meanwhile, as somebody mentioned above, i can call/message HSBC, MBNA, Lloyds etc and I never have a problem.....

Terry98

sjb76 wrote: »

The main thing issue is can they do the job or not? I've sent various questions by secure message and they answer a completely different question to the one i asked.

I asked if it was possible to reduce a credit limit on one card and increase it by the same amount on another account and they replied with the the standard credit limit increase stuff which wasn't what i asked for.

I asked if i could close my account and they confirmed the account was open.

I asked if there were any balance transfer offers and they confirmed the end date of my existing balance transfer.

My problems were very similar to yours.The answers I got were pretty well written but bore no relation to my query.

I bet my complaint is one of a few thousand if that is the way they handle straight forward queries.

dresdendave

JAZZJIM wrote: »

.... UK and gone completely over to India & their Call Center's.....

that does not have Indian Call Center's.

I would prefer one that has only UK & Irish Call Center's but that may be wishful thinking.

But deals without Indian Call Center's.)
.

Anyone else noticed the irony that someone berating the English language skills of non UK staff, is unable themselves to even spell "call centres" correctly in British English?

yoshiyella

Not sure if this is the same as Barclays - however, I was told that if you get through to an out-sourced person then you can ask them to transfer you to an English call centre and they will.

Jlawson118

I asked this exact same question around this time last year, and got the similar responses that I'm out of order.

I phoned them up regarding issues changing my card payment details as their was an issue in their system that wouldn't let me, and the language barrier caused them to put me through to the debt collection department. I hung up and sorted it out by myself.

I tried to avoid contacting them again until recently when I had to call the fraud team after I got an automated call that my details could be at risk. The guy asked me if I wanted my cards cancelling and I told him he might as well if they're at risk. "Okay I will not cancel your cards" and he didn't.

I was considering leaving them too but they have very good offers despite the customer service, and emailed me last week to say they're increasing my credit limit by a large amount, so at this moment in time I'm keeping the card for a while longer

2ilent8cho

Tesco Credit Card has been UK based the 3 times i have called them and been very helpful. Quite impressed with them actually.

Shakin_Steve

Some, ermm....older people have great difficulty understanding an Asian speaker, especially as they speak so fast. As you get older, and your hearing starts to suffer, it's difficult enough to keep up with any telephone conversation, let alone one where English is not their native language.
Personally, I remain calm and ask them to speak more slowly and, if I don't understand, ask them to repeat.
Neither I, nor any of the previous posters, should be accused of racism for this.

eskbanker

Jlawson118 wrote: »

I asked this exact same question around this time last year, and got the similar responses that I'm out of order.

Well not really - your comment in last year's thread was "I can't believe such companies like Barclaycard would use Indian Call centres!" (expecting that they "would at least have English call centres because they're an English bank") after highlighting that Lloyds "also have terrible customer service, but at least their call centres are English!", i.e. your issue was more about the location than the service.

That still doesn't necessarily bring the R word into play but it's not exactly the same as the question OP asks on this thread, i.e. the more straightforward 'which company doesn't use Indian call centres?'.

Jlawson118

eskbanker wrote: »

Well not really - your comment in last year's thread was "I can't believe such companies like Barclaycard would use Indian Call centres!" (expecting that they "would at least have English call centres because they're an English bank") after highlighting that Lloyds "also have terrible customer service, but at least their call centres are English!", i.e. your issue was more about the location than the service.

That still doesn't necessarily bring the R word into play but it's not exactly the same as the question OP asks on this thread, i.e. the more straightforward 'which company doesn't use Indian call centres?'.

I probably could have worded it better, but my point was that it was difficult to deal with these types of call centres due to language barriers, as the OP states, they are planning an escape because of such issues. My point was planning ahead, would I regret my choices if something bad was to happen?