Planning my escape from Barclaycard

JAZZJIM

Hi Gang,I will not go in to the numerous trauma's I have had to endure with what used to be a good Company but one that appears to have abandoned the UK and gone completely over to India & their Call Center's.
I settle my Credit Card bill in full every month and would like to find a Credit Card company that does not have Indian Call Center's.
I would prefer one that has only UK & Irish Call Center's but that may be wishful thinking.
Do I have much choice?Is it like moving a Bank Account -are there deals on offer for someone like me making a move?(But deals without Indian Call Center's.)
Hoping you can help.
Many Thanks Jazz.

Voyager2002

A simpler solution: communicate with them by secure message rather than telephone. They give reasonably good service (better than most credit card companies). And I am not sure what your problem is with Indian call centres: while I have a passionate hatred for dealing with any call centre, the Indians can be funny when you ask them about whether it is snowing in Bombay and the best place to find a pork curry in Allahbad -- try doing that with the dreadful Scottish staff who work for HSBC!

worried_jim

If you settle your bill every month why give a stuff where the call centre is? I've had credit cards for a quarter of a century with loads of companies and not once have I telephoned them. Bill comes in and pay all or some of bill, repeat next month. Keep life simple.

JAZZJIM

I've had no option but to deal with them because I have in the past been the victim of fraud and also the unauthorized withdrawal of funds from my account by a Trader.
I have experienced communications using secure messaging.
I have had dealings with HSBC and they can speak English and deal with issues rationally.I don't care whether they,or any other call Centre staff,have a sense of humour I just want to deal with staff who are trained and competent.
I have had considerable experience over the years in relation to Consumer transactions and follow up queries dealing with Call Center staff in the UK,Eire,USA,Germany,Eastern Europe, Philippines and India.
I just want to deal with a Credit Card Company where they use UK or Irish Call Centre staff.
If I want to have a laugh I'll watch a comedy show on the TV.

SuzieSue

Whenever I have rung Tesco bank I have got a call center in Scotland.

Terry98

Voyager2002 wrote: »

A simpler solution: communicate with them by secure message rather than telephone. They give reasonably good service (better than most credit card companies).

I used to think that, but not any more.

Barclaycard have just stopped their partnership with Amex and they made a mistake on the last statement before the changeover.

Secure messages were answered but totally missed the point and when I phoned them, promised call backs with a solution never materialised!

It is now two months since this started and the problem has just been escalated to a complaint. Let's hope their complaints procedures are better than their customer service!

tastyhog

couldn't agree more with the foreign call center thing.

just recently I needed to reset my HSBC app because I blocked my password, you have to phone up to do this because they reset and wipe registered devices from your account on their end.

I've done it before for similar reason and got the UK call center, in a couple of minute the woman reset the app from their end and walked me though setting it up again, a couple of minutes and I was done.

this time, the Indian guy, nice and helpful as he may have been, didn't have a clue, I was on the phone for half an hour whilst he went off to try and find out how to do this simple thing that took someone else a couple of minutes, and this was someone supposedly in the mobile / internet banking helpdesk.

i've been unable to use the mobile app now for a week and unable to setup new payees etc in my online banking.

whether its lack of training or new staff in these foreign call centers who knows, but they don't seem to have a clue about anything other than answering basic questions, telling you your balances, setting up payments etc

Sncjw

Wow just wow how racist are you.

Are you saying Indians don't get training and make sure they are competent before being put on the telephone to a customer.

[Deleted User]

it's not racist to want to deal with an British person in Britain !!

JAZZJIM

Sncjw wrote: »

Wow just wow how racist are you.

Are you saying Indians don't get training and make sure they are competent before being put on the telephone to a customer.

This has nothing to do with racism.Please leave that and Political correctness out of what is a simple request for help.
Whilst I would prefer a Company that uses UK Call Centers I would settle for one that does NOT have Indian Call Centers
I do not know what training Barclaycard give to their Staff but its 'time consuming grief' trying to resolve even simple problems.
I really would appreciate information on this issue so that I can exercise a logical consumer choice.

shortcrust

Sncjw wrote: »

Wow just wow how racist are you.

Are you saying Indians don't get training and make sure they are competent before being put on the telephone to a customer.

How is it racist?! I've had experiences with foreign call centres where people's language skills and knowledge aren't up to scratch. More problems than with UK centres. Do you really think I'm racist for saying so?