Professional photos taking more than double the time I was told

Johndagun

Hi I had some photos of the family done have paid for them was told it will take 5-6 weeks until ready that was 14 weeks ago (well 2 days short) phoned today still not ready what can I do I paid a lot of money for these photos and feel a little annoyed with the time it's taking its been more than double what I was told

Pollycat

Johndagun wrote: »

Hi I had some photos of the family done have paid for them was told it will take 5-6 weeks until ready that was 14 weeks ago (well 2 days short) phoned today still not ready what can I do I paid a lot of money for these photos and feel a little annoyed with the time it's taking its been more than double what I was told

What reason did they give for the photos not being ready when you phoned them?

Do you have a written or verbal contract?

Johndagun

All they are saying is that it's not ready yet. Was just told that they take that long when I was selecting which photos and package I wanted

unholyangel

Johndagun wrote: »

All they are saying is that it's not ready yet. Was just told that they take that long when I was selecting which photos and package I wanted

How did you pay for them? Were you given any T&C's at the time of ordering (or before)? If so, what does the T&C's say with regards to period of performance/delivery?

Johndagun

Payed using my bank card.
I have just found there t&c from reading it seems not much I can do
Here they are

Copyright

All customers by using Studio(s)/Photographer(s) of Thornton Dance Ltd. including The Leigh Studio and LD Designer Images by default are agreeing; Any image, the copyright of which is owned by the studio, may be reproduced by the studio for publication, exhibition, display, competition or other promotional purposes. Reproduction without expressed permission of images by any means whatsoever is strictly prohibited, and is a criminal offence under the 1988 COPYRIGHTS AND PATENTS ACT. All potential and future customers have a right prior to their photo-shoot to specify that they do not want images from their photo-shoot to be used for studio promotional purposes. It is then the Studio's prerogative to cancel and refuse the work or, continue under this condition. After the photo-shoot has taken place; The studio maintains the right to use the images but will endeavour where possible and without obligation or liability and purely as a courtesy may attempt to contact the booking client to eliminate any objection. However, even without that agreement the client has no form of recourse, fee or compensation retrospectively or in the future for such usage.

Liability

Our liability for loss or damage is accordingly limited to re-photographing.

Completion

Whilst completion and delivery times will be adhered to as much as possible they do not constitute part of any contract.

Complaints

In the event of any complaint all products must be returned complete with packaging within 3 days of collection or delivery together with the appropriate invoice.

Force Majeure

Every effort will be made to fulfil all orders placed with the company but completion of them is subject to variation or cancellation owing to an act of God, War, Strikes, Fire or any other cause beyond our control.

Blackbeard_of_Perranporth

https://www.facebook.com/TheLeighStudio

photome

Johndagun wrote: »

All they are saying is that it's not ready yet. Was just told that they take that long when I was selecting which photos and package I wanted

Have you pushed them for a reason, the actual printing,developing of the photos would only take seconds per pic.

Of course they need to choose and edit first but that wouldnt take long , it looks like they just havent bothered

Fosterdog

Were they running an offer at the time you used them? It happens quite often when places like this run an offer for say half price, they get inundated with orders and not wanting to turn customers away they overbook and then struggle to catch up with the workload.

It doesn't excuse what they have done at all but that could at least explain the delay and mean that you will get what you have ordered and paid for eventually. If they were full price then this is less likely (unless their full price is a lot lower than competitors) and more chance of them running a scam.

macman

Why did you pay 100% upfront? 14 weeks wait is absurd. Ring them and get a firm date agreed (7 days more?), then if not delivered, send an LBA giving them 14 days to deliver. Then proceed to small claims.

[Deleted User]

macman wrote: »

proceed to small claims.

Seems unlikely that the Op will have paid a sum worth trying to recover through the courts.

Regardless, a Letter Before Action may be enough to galvanise them into providing the photos..

KeithP

Moneyineptitude wrote: »

Seems unlikely that the Op will have paid a sum worth trying to recover through the courts.

What is the minimum claim sum in the courts?