Professional photos taking more than double the time I was told

macman

Up to £300 costs £25 online.
How about an S75 claim if it was a credit card?
But first the OP just has to be a bit more assertive, and demand a delivery date.

Squigglecon

Contact the photographer and ask for a reason, and an estimated date of delivery.
Sometimes it's a simple oversight, lab issues, busy period etc.
They have provided the service, I'm assuming you paid for a session fee, and then images?

unholyangel

photome wrote: »

Of course they need to choose and edit first but that wouldnt take long , it looks like they just havent bothered

Editing is usually the part that takes the longest/involves the most work.

Johndagun wrote: »

Payed using my bank card.
I have just found there t&c from reading it seems not much I can do
Here they are

Liability

Our liability for loss or damage is accordingly limited to re-photographing.

Completion

Whilst completion and delivery times will be adhered to as much as possible they do not constitute part of any contract.

Complaints

In the event of any complaint all products must be returned complete with packaging within 3 days of collection or delivery together with the appropriate invoice.

Force Majeure

Every effort will be made to fulfil all orders placed with the company but completion of them is subject to variation or cancellation owing to an act of God, War, Strikes, Fire or any other cause beyond our control.

Copyright aside....they can't limit their liability to re-photographing nor can they restrict the time for complaints to returning the goods within 3 days. They also shouldn't use terms like force majeure because its legal jargon, likely to mislead consumers and fails to meet the transparency/plain & intelligible language requirement. Plus by law (both the consumer rights act and also the consumer contract regulations)....well I'll quote what they say so you can see yourself.

They both say the exact same (word for word if memory serves):

(3)Unless there is an agreed time or period, the contract is to be treated as including a term that the trader must deliver the goods—
(a)without undue delay, and
(b)in any event, not more than 30 days after the day on which the contract is entered into.

So, if they are saying their 5-6 week promise is not a term of the contract then the 30 day default in law becomes a term.

Anyway, I digress. You said you just found their T&C's....where did you find them? Were T&C's ever given to you before you entered the contract? How did you enter the contract (over the phone, at their premises etc)? The last one isn't that important but doesn't hurt to cover all bases.

And lastly, you said you paid by bank card. Would that be a debit card? Or credit card?